Front Desk Supervisor 前台主管

Midtown Shangri-La, Hangzhou

Midtown Shangri-La, Hangzhou 杭州城中香格里拉

杭州城中香格里拉位于西湖湖滨商圈，步行约5-10分钟可以到达西湖以及地铁凤起路站。

紧邻杭州交通枢纽，可便捷前往灵隐寺、河坊街、断桥、苏堤等景点，酒店所在的嘉里中心，可提供电影院、超市、美食、休闲等多种选择。在杭州城中香格里拉， 您仿佛置身于都市中心那一片历史悠久的典雅度假胜地。

酒店提供多种房型选择，湖景房皆可坐拥西湖景致，豪华阁楼层及以上房型更可享受多种豪华阁尊享礼遇。

酒店共有4个餐厅，美食汇提供丰富的自助选择，城中啤酒吧适合夜晚的放松小酌，非凡酒廊适宜商务洽淡以及享用下午茶，城中中餐厅可以使您足不出户品尝地道杭帮菜淮扬菜以及粤式点心。

招聘岗位：前台主管

岗位职责：

- 掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，负责VIP接待工作的落实；
- 处理前台工作中的差错，处理前台客人投诉；
- 负责前台财产、设备的使用管理和保养工作，包括各类资料的收集及存档工作；
- 检查每日的前台报表；
- 建立良好的客户关系，努力增加客房销售。

岗位要求：
- 良好的英文口头表达和书面表达能力；
- 大专以上学历，2年以上前台岗位工作经验；
- 有良好的团队领导精神及执行力；
- 掌握酒店管理基础知识，善于与客人交流。

通过申请此职位，表示您已阅读、理解并同意我们的数据保护政策。（如果您无法通过此超链接阅读该政策，请复制以下URL并在网页浏览器中查看： https://www.shangri‐la.com/group/careers/data‐protection )

Midtown Shangri-La Hangzhou is located in West Lake Hubin Area, within 5-10 minutes’ walking distance of West Lake and subway. It lies at intra-city transportation hub, and is convenient to places of interests, such as Lingyin Temple, Hefang Street, Broken Bridge, and Su Causeway. The hotel is part of the Kerry Centre complex, which would offer choices of cinemas, supermarket, restaurants and entertainment.

The hotel is comprised of various room types, offering West Lake views from the Lakeview Room and luxury Horizon Benefits in Horizon Club room and above. Guests may choose to dine at one of our 4 on-site restaurants. Central Market offers a wide variety of buffet food options. Midtown Brewery is an ideal place for relaxing with a craft beer during night. The Great Lounge is suitable for business with delicious afternoon tea. For Hangzhou cuisine, Huaiyang cuisine and Dim Sum is available at Chengzhong Chinese Restaurant.

We are looking for a Front Desk Supervisor

As a Front Desk Supervisor, we rely on you to

- Master the room reservation situation, report to the department manager about the reservation of important groups and guests, and be responsible for the implementation of VIP reception work;
- Handle the errors in the work of the front office and handle guest complaints;
- Responsible for the management and maintenance of the Front Desk property and equipment, including the collection and archiving of all kinds of materials;
- Check daily reports of Front Desk;
- Establish good guest relations and strive to increase room sales.

We are looking for someone who :

- Good oral and written English skills;
- College degree or above, At least 2 years working experience in front office;
- Good team leader and executive ability;
- Master the basic knowledge of hotel management, good at communicating with guests;

If you are the right person, what are you waiting for? Click the apply button now!

By applying to this position, you have read, understood and agreed to our Data Protection Policy . (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection )

Midtown Shangri-La, Hangzhou