Guest Relations Officer

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Guest Relations Officer based at Kowloon Shangri-La, Hong Kong!

As a Guest Relations Officer, we rely on you to:

• Understand guest preference and provide quality service
• Greet all VIPguests and bit farewell, and provide a smooth and seamless check in and check out experience
• Handle guests’ enquiries
• Actively obtain feedback from guests
• Ensure all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures

We are looking for someone who has:

• Minimum of 1 yearexperience at the Front Office/ Guest Relations in an international class hotel
• Excellent command of spoken English, Cantonese and Putonghua
• Able to work independently and under pressure