Housekeeping Supervisor

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower islocated along 5thAvenue and 30th Street, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

DUTIES:

• Ensure smooth daily running of the housekeeping operation
• Support the manager in maintaining service quality
• Supervise the team performance and process flow
• Maintain and clean guest rooms and replenish room supplies
• Maintain and clean bathrooms and replenish bathroom amenities
• Tidy and arrange guest belongings when cleaning the room
• Ensure quality assurance standards are met at all times
• Maintain and clean hotel corridors
• Report any maintenance-related issues to the Engineering Department
• Interact and assist guests professionally when needed

REQUIREMENTS:

• Preferably with at least 2years experience in a 5-star hotel
• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands housekeeping operations
• Communicates with fluency in English (and local language)
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Enjoys being challenged