Intern, CRM & Rewards Marketing (Full Time for 3 - 6 months)

Shangri-La Group

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best-in-class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are now looking for an Intern to join our CRM & Rewards Marketing team based in our Hong Kong Headquarter office.

As our Intern, CRM & Rewards Marketing we will rely on you to:

• Assist in brand assets and training materials refreshment
• Assist in the development, testing and execution of member’s journey and templates on multiple channels
• Assist in CRM marketing platform administration, campaign execution and post-campaign performance tracking
• Assist in collaterals development and coordinate with regional/local hotel teams
• Troubleshoot user errors that inhibit the efficiency of the interaction between people and technology
• Support administrative work for the team whenever necessary

We are looking for someone who has:

• Undergraduate/ Postgraduate students currently pursuing a degree in Business, Marketing, Hotel Management, or other related disciplines
• Passionate team player who is keen to look for solid work experience in CRM and/or Marketing, or loyalty programme in general.
• Attention to detail with demonstrated ability to convey a sense of urgency, integrity, consumer focus etc.
• Excellent command of written and spoken English and Chinese (Cantonese & Mandarin)
• High proficiency in Excel and other Microsoft Office applications
• Experience in HTML will be highly regarded
• Candidates will ideally be able to work full-time for 3 - 6 months during this internship. Candidates who can work a minimum of 4 full weekdays every week will also be considered.