Reservations Manager

RESERVATIONS MANAGER

• Global brand with opportunity for growth and progression
• Discounts and benefits including staff meals, discounted parking and more
• Competitive Salary and bonus structure

At Shangri-La, The Marina, Cairns, we have an excellent opportunity for an
experienced Reservations Manager, to join our Sales and Marketing team.
You will be supporting the Director of Sales & Marketing by overseeing
all activities relating to Reservations.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina
and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and
extensive food and beverage facilities, the hotel is part of a leading international
company with more than 100 hotels and resorts worldwide.

The Role

• Extensive experience using Opera PMS is essential
• Previous experience in a Reservations/Front Office Management or

Supervisory role
• Comprehensive understanding of hotel systems and revenue management
principles
• Assist with enquires, bookings, liaising with key departments, establishing
strong relationships with our clients
• The ability to manage time efficiently with competing deadlines
• Strategic and tactical thinking to develop plans, establish goals and set
performance targets to meet deadlines and timeframes
• Exceptional telephone technique with exceptional communication skills
• Performing qualify checks on existing bookings to ensure accuracy

What’s in it for you:

• A competitive salary and management bonus scheme
Excellent staff benefits; Discounted car parking, generous Accommodation
benefits and F&B discounts across the group
• Duty meals provided in fully staffed and maintained staff canteen
• Five-star hotel in CBD location on the Cairns waterfront
• Shangri-La Academy offering lifelong development programs
• Other Staff discounts, offers and more!

Please submit your resume together with a covering letter.