Service Centre Officer

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Service Centre Officer based at Kerry Hotel Hong Kong!

As a Service Centre Officer, we rely on you to:

• Handle all incoming and outgoing calls promptly
• Provide & record all guest message and wake-up calls
• Fulfill guest needs as requested according to the established standard
• Perform any other duties as requested by management
• Environmental Policy & Departmental Environmental Best Practices
• Handle food and beverage reservations accurately
  

We are looking for someone who has:

• Demostrate teamwork
• Good command of English, Cantonese and Putonghua
• Able to work under pressure
• With hotel experience would be an advantage