Service Leader - Restaurant (Chinese Restaurant, Western Restaurant, Banquet, Bar)

Shangri-La Qiantan, Shanghai

COMPANY INTRODUCTION
Located in Shanghai New Bund International Business District, Shangri-La Qiantan, Shanghai is within walking distance of the New Bund Center and the New Bund Taikoo Li. It is also conveniently located near the sports, leisure, business, retail, international school, healthcare facilities and residential area in Qiantan.

Leveraging on the developmental plans of Shanghai New Bund International Business District, the new Shangri-La hotel will be an ideal venue for meetings and events, plus offer the places for both a relaxed stay and inspirational experiences for locals and travelers alike.

We are looking for Service Leader – Restaurant (Chinese, Wester, Banquet, Bar), we rely on you to:

• Interact and engage with restaurant guests and maintains high quality service standards.
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.

We are looking for someone who:

• Has a passion for Food & Beverage.
• Loves interacting with guests.
• Believes in teamwork.
• Communicates with fluency in English (as well as the local language), due to the needs of servicing local and international guests.
• Preferably has experience working in either a luxury restaurant or a 5* hotel background.
• A self-starter and a team player.
• Enjoys being challenged.

By applying to this position, you have read, understood and agreed to our Data Protection Policy.

(if the hyper link does not navigate you to the policy, please copy this URL and view in webbrowser:https://www.shangri-la.com/group/careers/data-protection)