Service Manager - Credit

Shangri-La, Kuala Lumpur

Be part of our Shangri-La family

Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.

Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.

As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.

We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.

It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

Duties:-

The Service Manager - Credit is responsible for the entire credit granting process, bill collection, including the consistent application of a credit policy. Also manage and ensure that the hotel achieves optimum performance and achieves the required credit targets.

Periodic credit reviews of existing customers, and the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debts losses.

• Manage relations with collection agencies, credit reporting agencies, credit insurance providers, sales department.
• Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly, compiling all group billing, response and resolve customer queries and disputes.
• Daily review of AR Aging and Ledger, monitor incoming payment, minimizing the AR outstanding balance.
• Responsible for Ageing of Debtors and maintaining the same under control, debtor’s ledger with regular review of the aged accounts.
• Ensuring prompt, accurate and efficient system for billing of current and aged accounts.
• Review the Guest Ledger High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed.
• Administer credit processes and policies for other departments in the hotel.
• Ensure the timely credit collections and monitor credit limits of all outstanding accounts.
• Ensure all credit applications properly documented approved by the management and based on Corporate Credit Policy and procedure.
• Ensure compliance on Payment Card Industry (PCI) policy.
• Scrutinizing all accounts to ensure adherence to the credit policy; includes pursuing and collecting delinquent accounts, providing status reports of uncollectable accounts and referring delinquent accounts to a collection agency.
• Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / timelines.
• Schedule and precedes the credit meetings with key stakeholders.
• Reviewing Credit/Accounts Receivable operation and recommending/implementing improvements.

Requirements:-

A hardworking and honest individual with strong organizational skills with attention to detail. Ability to compile facts and figures. Command of the English language both written and verbal. Proficiency with MS Office (Excel / Word) and experience with PMS like Opera, Room master, Protel, Visual One, Delphi, Sun Finance, Oracle Finance, SAP etc.

• High School Graduate or Bachelor’s Degree in Accounting, Finance, Business Administration or equivalent certification.
• Previous experience in a high-volume credit control function within a hotel environment
• Effective negotiation skills
• Ability to communicate firmly and clearly with internal and external customers
• Ability to develop strong relationships
• Previous experience in the hospitality industry or as a Credit Manager would be advantageous.