Service Manager - Floor 服务经理-楼层

Shangri-La Yuanqu, Suzhou 苏州园区香格里拉

Featuring 303 contemporary guestrooms and suites, Shangri-La Yuanqu, Suzhou, commands a prime location within the integrated GCL Plaza commercial complex at Suzhou Industrial Park. Adjacent to the serene Jinji Lake and within close proximity to Suzhou’s cultural attractions and entertainment, the hotel serves as a peaceful urban retreat.

苏州园区香格里拉位于苏州工业园区协鑫广场综合体内，地理位置优越，共有303间现代风格的客房及套房。酒店邻近风景秀美的金鸡湖景区，又可方便前往苏州市内文化及娱乐去处，是繁华都市中的一处清雅桃源。

We are currently looking for a Service Manager - Floor:

我们正在寻找一位服务经理-楼层

As aService Manager - Floor, we rely on you to:

作为服务经理-楼层，我们希望您承担以下职责：

• Responsible for directing and keeping all housekeeping activities in line with hotel procedures, standards and policies.
• Be responsible for the daily operation of the department and supervise the work of all housekeeping staff to ensure the smooth operation of housekeeping.
• All guest room areas are inspected regularly to ensure that furniture, facilities and equipment are properly cleaned, repaired, maintained and replaced and refurbished as required.
• Evaluate the appearance, discipline and efficiency of all direct reports. If necessary, corrective action can be taken directly.
• Ensure that the training of the guest room staff is analyzed and the training program is planned and then monitored to meet the requirements.
• Communicate regularly with employees and maintain a good relationship.

• 负责指导并保持客房部的各项工作与酒店的程序标准政策相统一。
• 负责部门每日的运作, 并且管理监督所有客房部员工的工作，以确保客房部的运作顺利进行。
• 监督客房部工作人员，确保客人得到及时和礼貌的服务。
• 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
• 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
• 确保对客房员工所实施的培训是需要分析的，以及培训方案需要计划，之后监督其达到要求。
• 与员工定期沟通，保持着良好关系。

We are looking for someone who has:

候选人应具备以下能力：

• At least 5 years housekeeping management experience.
• Adequate working knowledge of housekeeping.
• Have the ability of organization and coordination, response ability, management ability, writing ability and information management ability.

• 至少5年以上的客房部管理经验。
• 具备充足的客房相关区域的工作知识。
• 具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection )

通过申请此职位，您已阅读、理解并同意我们的数据保护政策。（如果超链接无法将您导航到策略，请复制此URL并在web浏览器中查看： https://www.shangri-la.com/group/careers/data-protection )