Service Manager - Front Office ( Guest Relations Manager)

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La’s Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa

DUTIES:

To assist the Front Office / Assistant Front Office Manager in managing the Front Office department ensuring maximum guest satisfaction in consistent with and Shangri-La Standards, through planning, organizing, directing and controlling the Front Office operation and administration.

REQUIREMENTS:

• With minimum of 3 years experience in an international hotel in the similar capacity.
• Presentable and well groomed.
• Fluent in oral and written English.
• Ability to interact with guests.
• Passionate about guest satisfaction.
• Must have background in Opera System.
• Able to work flexible hours.