Villa Experience Host (Butler)

Job Title

Villa Experience Host (Butler)

Job Level

7

Department

Front Office

Sub Department

Reporting Line

Front office Manager

General Responsibilities

• Live our mission, vision, ambition and values.
• Deliver highest quality service to exceed our guest expectations.
• Upsell and identify additional revenue opportunities. Support cost management procedures in the hotel.
• Maintain safe and healthy work environment by following fire, life and safety standards at all times for self, colleagues and guests.
• Develop self by attending all trainings provided in the department and the hotel.  

Team Spirit

Innovation

Drive

·        Offer to help a colleague to do their job

·        Don’t talk bad about others or the company

·        Listen and care for others in the hotel

·        Genuinely care about others

·        Look for ways to improve the way you do your job

·        Research what other companies do

·        Think outside of the box

·        Don’t be shy to tell others your ideas

·        Go that extra mile

·        Believe in your job and the company you are working for

·        Set yourself high goals

·        Never stop learning

·        Take initiative and be a self-starter

Key Job Responsibilities

• Constantly apply standard operating procedures in your department.
• Check all the VIPs arrivals of the day and next day.
• Prepare the amenities request for all VIPs.
• Look after the M&C enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets
• He/she will look after the profiles’ update of all our guest and ensure proper standard is followed.
• Do courtesy calls to our guest in house and maintain a record
• Perform the FD tasks when required

Job Requires…

• Fully conversant with hotel PMS system.
• Excellent communication skills.

·        Occasional bending, lifting and carrying weights.