The Capitol Kempinski Hotel Singapore
Posted
Operations Management Intern
About the job
Operations Management Intern
Department: Rooms Division, Front Office & Guest Services
Employment Type: Internship
Location: Singapore - Singapore
Description
SCOPE
The overall scope includes understanding the 5 Star Hotel modus operandi in line with Kempinski’s DNA values in order to ensure effectiveness and efficiency of deliverables. The Operations Management Intern assists in all administrative matters within the Front Office, Housekeeping, Security and Engineering departments and exposure to management of the daily hotel operations and various projects while ensuring successful coordination and execution.
Key Responsibilities
Coordinate Front Office duties with various departments such as Executive Office, Housekeeping, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
Keep himself/herself informed of product and service knowledge as well as the hotel daily and meeting activities.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Conduct daily walk through to ensure quality standards.
Coordinate all operational tasks as well as their respective delegation and follow-up.
Re-evaluate work flows to improve and optimize organization.
Implement and evaluate procedures and policies.
Ensure clear communication within departments.
Attend regular departmental/operations meetings.
Evaluate guest feedback and take appropriate actions if needed, and refer the matters to the relevant persons to handle.
Follow up on weekly MOD reports and ensure completion of the recorded areas of improvement.
Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
To review improvements in projects and track renovation projects.
Coordinate and supervise contractors to ensure compliance with specifications and the hotel’s procedures in regards to guest contact and safety.
Coordinate all operational tasks and projects that are enhancing Guest Experience.
Assist with identifying training needs, development and performance.
Ensure coordination of preventive and corrective maintenance of hotel premises.
Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
The operations of all Rooms Division related departments are running smoothly.
Understanding of highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability.
Communicate the projects of the management to the line employees and ensuring implementation.
Ensure and communicate up-to-date procedures for all safety relevant measures with Fire & Safety team.
Conduct daily walk through to ensure quality standards and cleanliness in front and back of the house areas.
Control the technical situation of the departments in rooms divisions.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About The Capitol Kempinski Hotel Singapore
Located in Singapore’s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.
Timeless yet contemporary, the hotel features 155 guestrooms and suites, a lobby lounge, an outdoor saltwater relaxation pool, a fitness centre and Spa, and an exclusive event space, as well as a bespoke bar and a signature restaurant helmed by a Michelin-starred chef. The discovery continues, with the hotel connected to the luxury heritage lifestyle destination, Capitol Singapore – encompassing an exclusive 39-unit Eden Residences Capitol, a premium retail mall Capitol Piazza, and the legendary Capitol Theatre.
Department: Rooms Division, Front Office & Guest Services
Employment Type: Internship
Location: Singapore - Singapore
Description
SCOPE
The overall scope includes understanding the 5 Star Hotel modus operandi in line with Kempinski’s DNA values in order to ensure effectiveness and efficiency of deliverables. The Operations Management Intern assists in all administrative matters within the Front Office, Housekeeping, Security and Engineering departments and exposure to management of the daily hotel operations and various projects while ensuring successful coordination and execution.
Key Responsibilities
Coordinate Front Office duties with various departments such as Executive Office, Housekeeping, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
Keep himself/herself informed of product and service knowledge as well as the hotel daily and meeting activities.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Conduct daily walk through to ensure quality standards.
Coordinate all operational tasks as well as their respective delegation and follow-up.
Re-evaluate work flows to improve and optimize organization.
Implement and evaluate procedures and policies.
Ensure clear communication within departments.
Attend regular departmental/operations meetings.
Evaluate guest feedback and take appropriate actions if needed, and refer the matters to the relevant persons to handle.
Follow up on weekly MOD reports and ensure completion of the recorded areas of improvement.
Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
To review improvements in projects and track renovation projects.
Coordinate and supervise contractors to ensure compliance with specifications and the hotel’s procedures in regards to guest contact and safety.
Coordinate all operational tasks and projects that are enhancing Guest Experience.
Assist with identifying training needs, development and performance.
Ensure coordination of preventive and corrective maintenance of hotel premises.
Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
The operations of all Rooms Division related departments are running smoothly.
Understanding of highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability.
Communicate the projects of the management to the line employees and ensuring implementation.
Ensure and communicate up-to-date procedures for all safety relevant measures with Fire & Safety team.
Conduct daily walk through to ensure quality standards and cleanliness in front and back of the house areas.
Control the technical situation of the departments in rooms divisions.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
About The Capitol Kempinski Hotel Singapore
Located in Singapore’s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.
Timeless yet contemporary, the hotel features 155 guestrooms and suites, a lobby lounge, an outdoor saltwater relaxation pool, a fitness centre and Spa, and an exclusive event space, as well as a bespoke bar and a signature restaurant helmed by a Michelin-starred chef. The discovery continues, with the hotel connected to the luxury heritage lifestyle destination, Capitol Singapore – encompassing an exclusive 39-unit Eden Residences Capitol, a premium retail mall Capitol Piazza, and the legendary Capitol Theatre.
- Department: Room Division Management
