Front Desk Agent
About the job
Job Qualifications
A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations with composure.
• Strong organizational and multitasking abilities.
• Familiarity with hotel management software.
Responsibilities
1. Check-In and Check-Out:
• Efficiently handle guest registration and check-out processes.
• Provide information about hotel amenities, policies, and local attractions.
2. Customer Service:
• Respond to guest inquiries and requests promptly and courteously.
• Resolve guest issues and complaints in a timely and efficient manner.
› Delivers the brand promise and provide exceptional guest service at all times.
› Provides excellent service to internal customers as appropriate.
› Be familiar with the hotel’s products and services and policies.
› Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
› Maintains positive guest and colleague interactions with good working relationships.
› Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
› Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
3. Communication:
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Communicate special requests and preferences to relevant staff.
4. Information Desk:
• Serve as an information resource for guests, providing directions, recommendations, and general assistance.
5. Appearance and Presentation:
• Maintain a neat and professional appearance at all times.
• Ensure the hotel lobby is well-presented and organized.
6. Operational
› Meets and greets all guests and assists with registrations.
› Ensures the strict control of room keys.
› Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
› Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
› Prepares welcome cards and keys for arrival FIT guests.
› Ensures accurate knowledge of hotels and the tourism in Singapore.
› Reports “Lost and Found” items.
› Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
› Supports and embraces the spirit of “We work through Teams”.
› Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
› Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
The above areas, responsibility, and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
- Department: Reception
About you
5-star experience in luxurious hospitality and to ensure the smooth and efficient running of the Reception within the Rooms Division.
Preferred Gender & Requirement - Female (Locally Available)
- Language required: English.
The company
The word ‘Chedi’ typically refers to a place of meditation and has been associated with settings where one finds peace. In the same way, Chedi hotels are created as tranquil environments so that travelers, on their journeys, may rediscover the joys of stillness and be soothed by the calmness in a backdrop of beauty and comfort.
As the visionary management company behind the Chedi brand, GHM is also continually evolving the brand – we continuously plant the Chedi flag on an exciting destination that travel aficionados should definitely include on their bucket list.
