F&B Service Expert
About the job
POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Department: F&B kitchen F&B service
About you
- Language required: English.
The company
The Shelbourne is Dublin’s most prestigious and historic five star property. For almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital.
The hotel offers 265 exquisitely appointed guest rooms, including 19 lavish suites, many named after the hotel’s most notable guests. For special celebrations and distinguished business events, the 10 historic meeting rooms can host gatherings of up to 348 guests.
The Shelbourne offers a compelling range of options for dining and socialising. In The Saddle Room, the hotel’s grand culinary heritage is celebrated with a traditional fine dining menu built around Ireland’s most spectacular produce, served with a sense of theatre and style. The Lord Mayor’s Lounge, sometimes called Dublin’s most iconic drawing room, hosts the elegant ritual of Afternoon Tea. No. 27 The Shelbourne Bar offers a lively atmosphere and a menu of casual but elevated bar classics, while the intimate and unusual 1824 Bar specialises in spectacular cocktails and top shelf whiskeys. The legendary Horseshoe Bar has been a favourite haunt of Dublin’s literary and artistic icons for generations. The Terrace is the newest dining experience at The Shelbourne: an indoor/outdoor space within the hotel, it is full of character and comfort, serving fine wine and sharing platters.
Other facilities include a luxurious spa, offering a full menu of indulgent face and body treatments from highly trained therapists, a full service salon offering hairdressing, makeup application and manicures and a Health Club featuring a swimming pool, leading-edge fitness equipment, and a schedule of engaging and challenging classes led by expert instructors.
This magnificent hotel offers the finest training and opportunity to further enhance and develop your hospitality skills.
