Station (Airport) Operations Coordinator

TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all aspects of Ground Operations. 

As Station Operations Coordinator you will be responsible for the execution and continuous improvement of a safe, efficient, on-time, consistent and compliant delivery of all aspects of airport customer services and operational activities through regular and effective checking and management of third-party suppliers at assigned airports. You will supervise the daily TUI operations at dedicated airports and ensure the delivery of safe, compliant, efficient, on-time, consistent and customer focused Ground Operations processes and activities. You will also be responsible for the delivery of operational SLAs and KPIs with third party suppliers and will need to measure this by carrying out daily checks and reporting. 

Working onsite at our Brussels Airport, you will cover a variety of shifts including weekend and Public Holidays. These positions are initially offered on a 12 month Fixed Term Contract with the possibility to renew/extend.
In this role, you’ll report to the Station Operations Lead Coordinator.

Applications close 12 May 2024

ABOUT THE JOB 
 

As Station Ops Coordinator, you’ll be responsible for: 

• Supervising the daily TUI operations at dedicated airports and ensure the delivery of safe, compliant, efficient, on-time, consistent and customer focused Ground Operations processes and activities
• Building knowledge of and using our in-house Departure Control System where you will additionally act as an escalation point for suppliers with advice and queries 
• Good working knowledge of TUI procedure and processes including the Ground Operations Manual (GOM)
• You will also be responsible for the delivery of operational SLAs and KPIs with third party suppliers and will need to measure this by carrying out daily checks and reporting
• As part of your role, you will complete regular quality assurance performance reviews and support the investigation and analysis of any incident and various safety reports
• You will also assist in identifying opportunities for change and improvement by third party suppliers, participating when required in the development and implementation of improvement programs
• You will participate in and support any daily calls with suppliers by evaluating the actual operations during your duty
• As part of your role, you will also be responsible for managing relationships with, Airport Authorities and government agencies at airports on a day to day basis
• You will manage either directly or through 3rd party suppliers the delivery of a high level of customer experience and service to all passengers at airports within your area of responsibility
• Working closely with relevant teams you will provide subject matter expert input to ensure Ground Operations product initiatives and concepts are delivered at airports
• Deputise for the Station Account Manager and/or Station Ops Lead Coordinator (if applicable) in external/internal meetings 
• Contributing to project working groups that may have an impact on your station operations 

 

ABOUT YOU 

 

• Experience in aviation ground handling is highly desirable but not essential
• A self-motivated individual who takes the initiative and works collaboratively with a diverse team 
• Ability to work as part of an international team and collaborate with a range of stakeholders 
• Project experience in a ground operations environment 
• Experience in the monitoring of third-party suppliers focused on achieving required performance 
• A good communicator with ability to influence, develop a strong network of contacts throughout the local operation and gain support and commitment from line managers and employees across the business and third parties 
• Ability to think operationally whilst ensuring full regulatory compliance is achieved and maintained 
• A logical thinker with the ability to generate ideas and alternatives 
• Demonstrable ability to clearly articulate concepts and arguments verbally and in written documentation 
• Ability to audit and check for compliance of in scope processes and in the event of any compliance breaches to be able to successfully investigate and resolve 
• This role requires strong business English (written & spoken) and a good knowledge of both Dutch and French 
• You may be required to pick up ad-hoc project work with defined scope and timelines 

 


ABOUT OUR OFFER
 

Working at TUI has many advantages – here are some of the highlights:  

• Fantastic holiday benefits including discounts
• Online wellbeing and learning support
• Fun and dynamic work culture

 

At TUI, as the leader within the travel industry, we’re ambitious to keep  looking ahead, seeking new ways to delight our customers and grow our business, while also providing the best environment for our colleagues.