Training Officer

We are currently seeking for passionate and dynamic Training professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Training Officer you will be ………….

• Identifying training and development needs within the hotel through job analysis, appraisal reviews and regular consultation with supervisors/managers and colleagues.
• Designing and expanding training and development programmes based on both the hotel's and the individual's needs
• Considering the costs of planned development programmes and keeping within budgets and assessing the return on investment of any training or development programme.
• Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level
• Developing an effective induction programmes and update the information regularly.
• Producing training materials for in-house training courses (presentation, guide, activities, etc)
• Managing the delivery of training and development programmes, keep records of trainings and measure training success through feedback and on-the-job performance.
• Ensuring that the yearly statutory training programs are conducted to all colleagues.
• Evaluating training and development programmes through feedback, assessment, on-the-job performance and guest feedback matrix.
• Amending and revising training programmes as necessary, in order to adapt to new changes occurring in the work environment.
• Helping line managers/supervisors and department trainers solve specific training problems, either on a one-to-one basis or in groups.
• Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
• Prepare the monthly, quarterly and yearly training plan and follow-up the implementation of the programs.
• Assist Departmental skills trainers in achieving training objectives & review their training performance on a monthly basis
• Attend the in-house on-the-job trainings conducted by other inhouse department trainers for support, guidance and feedback.
• Prepare, organize, administer and conduct in-house training courses like new associates orientation, Grooming & Hygiene, Telephone etiquette, service culture etc.
• Ensure the learning & development information board is updated, well maintained and informative in terms of content and look.
• Ensure all colleagues have knowledge of the hotel products and services, regular assessment is conducted.
• Organize colleagues’ social events/sport activities, environmental initiatives and support others while organizing such events.
• Update the learning & development master database and prepare the month report as per the requested by the department head.
• Role model the Gloria service standard behaviors.
• Handle external training company requirements to facilitate external trainings as per the need of the departments.
• Work with other team members and colleagues of other departments with collaboration and harmony.

* The ideal candidate should have a minimum of two years’ experience in the hotel industry with proven record, good communication skills (oral and written English) & interpersonal skills, and with training analysis skills background.
* He/she have good understanding of hotel departments function;
* Can implement training modules based on the training required;
* Excellent ability to deal with different nationalities;
* Excellent in power point presentation and reporting;
* Excellent in planning and organization of training calendar to achieve results;