Assistant Front of House Manager
About the job
ASSISTANT FRONT OF HOUSE MANAGER
We are looking for a talented, experienced and passionate Assistant Front of House Manager to join our University Hotels Hotel, part of the International Marriott Autograph Collection.
WHAT WILL YOU BE DOING
As a Assistant Front of House Manager, you will be responsible for the day-to-day management of our Front of House Team, providing training, revising procedures, and ensuring our guests have a smooth and exceptional experience when staying at University Arms.
THE DUTIES
You will be responsible for overseeing the Front of House team in the running of the daily operations and looking after our guests during check-in, check out and throughout their stay to ensure they have a memorable experience.
You will continuously train the team on how to live our values, service standards, and procedures - we bring our values to life every day and celebrate success!
You will continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement – we are all about the solution, not the problem!
You will drive standards and performance throughout the team to ensure that the department provides the best possible experience to our guests – we believe in holding ourselves accountable, by being friendly and delivering our service in a sophisticated and authentic manner.
You will coordinate with other departments, such as housekeeping, food & beverage, and maintenance, to ensure that guests’ requests are met promptly – you will take accountability to ensure actions happen!
You will assist the Front of House Manager with recruiting and onboarding new starters.
You will support the Front of House Manager with reporting, setting departmental objectives, work schedules, budgets, policies, and procedures.
Taking ownership of guest complaints - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
Support the Front of House Manager with holding probation reviews.
You will maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities.
You will constantly be thinking about how we can improve the way we do things to create an even better guest experience.
Ensure that the reception desk is always neat and tidy, with all necessary equipment and supplies in place.
Have an eye for detail when it comes to the hotel environment. Regularly walk through public spaces to ensure the building is well maintained and operational areas have an atmosphere that meets or exceeds guest expectations.
Respond promptly and effectively to emergencies, coordinating emergency response efforts and ensuring appropriate actions are taken.
We are looking for a talented, experienced and passionate Assistant Front of House Manager to join our University Hotels Hotel, part of the International Marriott Autograph Collection.
WHAT WILL YOU BE DOING
As a Assistant Front of House Manager, you will be responsible for the day-to-day management of our Front of House Team, providing training, revising procedures, and ensuring our guests have a smooth and exceptional experience when staying at University Arms.
THE DUTIES
You will be responsible for overseeing the Front of House team in the running of the daily operations and looking after our guests during check-in, check out and throughout their stay to ensure they have a memorable experience.
You will continuously train the team on how to live our values, service standards, and procedures - we bring our values to life every day and celebrate success!
You will continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement – we are all about the solution, not the problem!
You will drive standards and performance throughout the team to ensure that the department provides the best possible experience to our guests – we believe in holding ourselves accountable, by being friendly and delivering our service in a sophisticated and authentic manner.
You will coordinate with other departments, such as housekeeping, food & beverage, and maintenance, to ensure that guests’ requests are met promptly – you will take accountability to ensure actions happen!
You will assist the Front of House Manager with recruiting and onboarding new starters.
You will support the Front of House Manager with reporting, setting departmental objectives, work schedules, budgets, policies, and procedures.
Taking ownership of guest complaints - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
Support the Front of House Manager with holding probation reviews.
You will maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities.
You will constantly be thinking about how we can improve the way we do things to create an even better guest experience.
Ensure that the reception desk is always neat and tidy, with all necessary equipment and supplies in place.
Have an eye for detail when it comes to the hotel environment. Regularly walk through public spaces to ensure the building is well maintained and operational areas have an atmosphere that meets or exceeds guest expectations.
Respond promptly and effectively to emergencies, coordinating emergency response efforts and ensuring appropriate actions are taken.
- £29,000 per annum
- THE PERKS As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with: Competitive salary Free meals on duty Team Member Incentives Team Member Parties Room and F&B discounts across the Marriott portfolio Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them!
- Department: Reception Room Division Management
About you
WHAT ARE WE LOOKING FOR IN YOU
At least 2 years’ experience as a Front Office/or Front of House Manager in a luxury hotel.
A passion for hospitality and a genuine desire to ensure that guests have the best possible experiences.
Ability to build a high-performance culture, setting clear expectations, empowering a team, and holding people accountable.
Friendliness, efficiency, and a ‘can-do’ attitude with the willingness to go that extra mile.
You are able to work under pressure in a fast-paced environment and confident in making important decisions.
Confident knowledge of Opera PMS and Microsoft Office is preferred.
Excellent verbal and written communication skills, including fluency in English and any additional languages are an advantage.
Ability to work nights, weekends, and bank holidays.
Having a reliable method of transportation to the hotel is essential – we have no on-site parking.
At least 2 years’ experience as a Front Office/or Front of House Manager in a luxury hotel.
A passion for hospitality and a genuine desire to ensure that guests have the best possible experiences.
Ability to build a high-performance culture, setting clear expectations, empowering a team, and holding people accountable.
Friendliness, efficiency, and a ‘can-do’ attitude with the willingness to go that extra mile.
You are able to work under pressure in a fast-paced environment and confident in making important decisions.
Confident knowledge of Opera PMS and Microsoft Office is preferred.
Excellent verbal and written communication skills, including fluency in English and any additional languages are an advantage.
Ability to work nights, weekends, and bank holidays.
Having a reliable method of transportation to the hotel is essential – we have no on-site parking.
- Language required: English.
The company
University Arms, Cambridge, re-created in 2018 by architect John Simpson and interior designer Martin Brudnizki, offers 192 rooms and suites, with views over Parker’s Piece, historic Regent Street, and the hotel’s inner courtyard. The style reflects classic Edwardian interiors with bespoke, leather-padded writing desks, low ottomans and rooms full of natural light. The result is ambitious, beautiful, and full of life. Occupying ground floor of University Arms, Cambridge, Parker’s Tavern is a quintessentially English brasserie. Chef Director Tristan Welch has designed every dish to be a whimsical re-imagining of a British classic, sourced from field, fen and seas. This is where guests will find plates piled high with Norfolk fruits de mer, or in winter, suckling pig with wild mushrooms, and Tristan’s signature pie of the day. Guests can taste England on every plate.
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