University Arms Cambridge - Autograph Collection

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Front of House Team Members

About the job

WHAT WILL YOU BE DOING

As a Front of House Team Member, you are the reason why our Guests keep coming back for more. You will work as part of a team to serve our Guests and create authentic experiences and exceed expectations from breakfast right through to dinner, to ensure that every guest wants to return. Duties will include but not be limited to:

THE DUTIES

You’re the face of our guests’ experience, making sure that from the moment they arrive to when they leave, they’re having a memorable experience.
Constantly seeking out opportunities to go above and beyond for our guests. Make it your mission to ensure that every guest leaves happy.
Confidently deliver the key restaurant processes and standards, including our service steps, and demonstrate these consistently.
Have an eye for detail and very high standards when it comes to our service, hygiene, safety, and cleanliness standards.
Have full knowledge and understanding of all food and beverage items on the menu.
Ensure clear and effective communication with the kitchen and other Team Members.
We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests.

THE PERKS As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with: Competitive salary Free meals on duty Team Member Parties Room and F&B discounts across the Marriott portfolio RIGHT TO WORK: In line with the requirements of UK immigration legislation, all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process. PAY: £10.45 per hour, plus £1.60 Tronc per hour HOURS: Casual, Part-time or Permanent
Department: Guest Relations

About you

WHAT ARE WE LOOKING FOR IN YOU

Passion for hospitality – you’re all about creating memorable experiences for others.
Previous experience in a Waiter/waitress role is a plus.
You want to be part of a team that works hard, supports each other, and has fun along the way.
This role requires flexibility in your working week to meet business needs.
Have excellent communication skills and strong attention to detail.
The restaurant is busy all day and so you will need to be flexible in your availability to work mornings, evenings & weekends. Full or part-time contracts may be available.
Having a reliable method of transportation to the hotel is essential – we have no on-site parking.

Language required: English.

The company

University Arms, Cambridge, re-created in 2018 by architect John Simpson and interior designer Martin Brudnizki, offers 192 rooms and suites, with views over Parker’s Piece, historic Regent Street, and the hotel’s inner courtyard. The style reflects classic Edwardian interiors with bespoke, leather-padded writing desks, low ottomans and rooms full of natural light. The result is ambitious, beautiful, and full of life. Occupying ground floor of University Arms, Cambridge, Parker’s Tavern is a quintessentially English brasserie. Chef Director Tristan Welch has designed every dish to be a whimsical re-imagining of a British classic, sourced from field, fen and seas. This is where guests will find plates piled high with Norfolk fruits de mer, or in winter, suckling pig with wild mushrooms, and Tristan’s signature pie of the day. Guests can taste England on every plate.

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