What you will learn
Build on your administrative support and organisational skillsGet into terms with the aspects of phone etiquettesEnhance your business writing, time management and meeting skillsLearn about business succession plan and what it entailsFamiliarize with the various communication strategiesUnderstand how to deal with unhappy customersDiscover good business ethics to ensure it within the workplace This course has made it possible for you to build on your administrative support and organisational skills such as communication, delegation, decision making, organizing, etc. This course also realizes the importance of good phone etiquette for professionals handling the reception or front office, which is why a separate module has been designed to look into this topic. After you get to learn invaluable tips and tricks on enhancing business writing and meeting management, this course will get you familiarized with the various communication strategies that can be used within the workplace. Successfully completing this course will also demonstrate your knowledge and skills in handling unhappy customers, implementing good business ethics and answering customer queries and issues in an effective manner. The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process. *1Training is an approved reselling partner for ABC Awards courses under Global Edulink *Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales Why Consider 1Training? As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method. 1Training.org offers the most convenient path to gain an internationally recognized qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training.org and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.