Course overview

The Food & Beverage (F&B) sector is one of the most dynamic, vibrant, and exciting areas of service management. To thrive in this global, competitive landscape, those pursuing a successful career in F&B need to familiarise themselves with the key tenets of F&B management. By undertaking this course, students will learn about the structure and characteristics of the food service industry, explore best practices and common issues in operational management, as well as get a comprehensive introduction to the types of technology used in F&B management. The course concludes by considering current challenges and emerging trends in contemporary F&B management, equipping you with the knowledge required to level-up your professional competence. The participants are expected to watch all the video content under each module, acquaint oneself with additional materials provided, review the video podcast, and then take the quiz. The quiz can be taken 3 times and we recommend that participants watch the videos until they feel they master the topic.

What you will learn

What you will learn
Course objectives The course aims to offer course participants an understanding of the following topics: Understanding the general structure of food service business, including different operational models and service concepts Familiarity with key theory underlying F&B management Identifying and managing common challenges and friction points in F&B operations Recognising the increasingly important role of technology in F&B management Identifying current issues and exploiting emerging trends in F&B settings Skills Upon successful completion of the course, the course participants will gain knowledge of the following: diversity of food service as a sector of economic activity critical success factors and their relative importance in different parts of the F&B sector common challenges and main friction points in F&B management role of technology in F&B following and adapting to changes in the market, including customer trends and technological progress

Course details

Who is the course for?

Course material: 35 videos, over 2hours of video material, one podcast, 5 quizzes. Estimated total study time 54 hours Course outline: Tutorial 1. F&B as an operational environment Tutorial 2. Types of F&B organisations Tutorial 3. Operational management in F&B Tutorial 4. Hospitality operating systems Tutorial 5. Fluctuating Customer Tastes