
Hotel Front Office Clerk Training
Courses Select
$150
Taxes included
What you will learn
how to increase hotel front office efficiency and help sales grow
Module 1 - Introduction
Module 1 - Introduction
Module Exercises
Module 2 - Hotel Organization
Module 2 - Hotel Organization
2.1. Types of Hotels
2.2. Departments of a Hotel
2.3. Front Office
2.4. Stages of the Lodging Process
Module Exercises
Module 3 - The Reservation System
Module 3 - The Reservation System
3.1. Property Management Systems (PMS)
3.2. Types of Reservations
3.3. Confirmation of Reservation
3.4. Cancellation of Reservation
3.5. Reservation Control
3.6. Daily Tasks of Reservation Staff
3.7. Review Websites in the Hotel Industry
Module Exercises
Module 4 - The Check-in Process
Module 4 - The Check-in Process
4.1. Anticipatory Service
4.2. Guest with a Reservation
4.3. Guest Without a Reservation
4.4. Registration Process
4.5. Administrative Activities Related to the Check-in after Guest Entry
4.6. Group Check-in
4.7. VIP Check-in
4.8. Front Desk Behavior During Check-in
Module Exercises
Module 5 - Front Office Lodging Procedures
Module 5 - Front Office Lodging Procedures
5.1. Informing Services to the Guest
5.2. Guest and Employee Mail
5.3. Managing Keys
5.4. Changing Rooms
5.5. Garage Control
5.6. Safety Deposit Boxes
5.7. Organization and Maintenance of Furniture and Equipment at the Front Desk and in the Lobby
5.8. Maintenance Services
5.9. Handling Guest Complaints
5.10. Changing Shifts
5.11. Maintaining Accounts and Expenses
Module Exercises
Module 6 - Front Desk Accounting
Module 6 - Front Desk Accounting
6.1. Opening Accounts
6.2. Posting Expenses
6.3. The Night Auditor
6.4. Ending Shifts
6.5. Daily Sales Report
Module Exercises
Module 7 - Check-out
Module 7 - Check-out
7.1. Check-out Procedures
7.2. Methods of Payment
7.3. Group Check-outs
7.4. Late Check-outs
Module Exercises
Module 8 - Professional Behavior and Appearance
Module 8 - Professional Behavior and Appearance
8.1. With Co-workers or Clients
8.2. Personal Etiquette
8.3. Punctuality and Attendance
8.4. Answering the Phone
Module Exercises
Module 9 - Special Situations
Module 9 - Special Situations
9.1. Function of the Front Office in Special Situations
9.2. Injuries
9.3. Death of a Guest
9.4. Gas and Water Leaks
9.5. Fires
9.6. Skippers
9.7. Fights
9.8. Theft
9.9. Bomb Threat
Module Exercises