Office Admin and Reception Skills

Office Admin and Reception Skills

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What you will learn

Would you like a well-paid job with room for progression? Course Description: Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service. Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP. What are the requirements? You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection (or access to one) What skills will I gain? The course provides the the opportunity to gain recognised skills in: Microsoft Word, Excel, Powerpoint, and OutlookDiary management, record keeping and filingBusiness, report and e-mail writingHandling confidential documentsTaking notes, dictating, and proofreadingArranging interviews, bookings, and travelDelivering mailSpeed reading and speed typingCreating an effective CV and cover letterReceptionist, customer service skills, and telephone skills What is the target audience? Job hunters & School leaversCollege or University student & graduatesThis course is ideally suited to anyone hoping to gain employment in an office based role, you don’t have to have experience How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Office Administration & Reception Skills Certificate. What career can I get? With this qualification, there are various roles open to you, including: ReceptionistVeterinary ReceptionistMedical ReceptionistSecretaryLegal SecretaryOffice AdministratorOffice AssistantExecutive AssistantPersonal Assistant Course Curriculum Total Units : 66 1. Diary Management Diary Management Diary and Time Management with Outlook 2. BUSINESS REPORTS AND LETTER WRITING Business Writing Skills Introduction to Business Report Writing Exploring Reports How to Prepare for Writing Exercise Files: Business Report Writing 3. E-MAILS WRITING TIPS Introduction to Effective Email Writing Writing Email Messages Email Manners 4. HANDLING CONFIDENTIAL DOCUMENTS Handling Confidential Documents 5. SUCCESSFUL MEETING MINUTES Taking Minutes 6. NOTE TAKING Note Taking Exercise Files: Note Taking 7. DATA MANAGEMENT, RECORD KEEPING AND FILING Data Management & Record Keeping 8. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS Appointment Booking and Arrange an Interview 9. DELIVERING POSTAL MAIL Delivering Postal Mail 10. DICTATING Dictating 11. TIPS FOR SPEED READING Tips for Speed Reading 12. CREATING AN EFFECTIVE CV AND COVER LETTER Business Resumes & Job Applications How to Gather Information for Your CV Write your CV CV Writing Tips and Layouts Different CV Formats Saving a CV to Different Formats and Online CV Banks Finishing Your CV Exercise Files: Creating an Effective CV 13. TYPING SPEED DEVELOPMENT Effective Typing 14. MICROSOFT WORD Introduction to Microsoft Word First Step to MS Word Text Editing & Formatting Formatting Paragraph and Pages Creating Styles, Themes, Number and Bullets Columns & Tables Macros and Proofing Sharing and Reviewing Documents Modify Word Document Exercise Files: Microsoft Word 2016 15. Microsoft Excel Getting Started with Microsoft Excel Data Entering Creating Formulas and Functions Formatting Worksheet Views, Multiple Worksheets and Workbooks IF, VLOOKUP, and Power Functions, Security & Sharing Data Management, Data Analysis Tools PivotTables & Macros Exercise Files: Microsoft Excel 2016 16. MICROSOFT POWERPOINT Getting Started with Microsoft PowerPoint Working with Presentations & Slides Adding Pictures & Contents to Slides Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides Preparing & Delivering Speech Reusing and Sharing Presentations Exercise Files: Microsoft PowerPoint 2016 17. MICROSOFT OUTLOOK Getting Started with Outlook Adding and Connecting Accounts, Reading & Organizing Mails Creating and Sending Mail, Creating and Working with People Working with Delegates & Calendars Creating Tasks and Notes, Working with Outlook Data 18. Receptionist and Customer Service Skills The 90: 90 Principle to create a powerful first impression Hot Telephone Tips Get the facts- ask the right questions Discuss Solutions- learning to listen Dealing with difficult customers Mock Exam Mock Exam : Office Admin and Reception Skills Final Exam Exam : Office Admin and Reception Skills