Course overview

This course covers the most relevant aspect of a successful hospitality business, designing guest service experience.

What you will learn

What you will learn
• To optimise the Food and Beverage department operational efficiency by solving current issues and failures in the various processes, applying specific analytical frameworks, tools and techniques. • To enhance customer satisfaction, raising employee morale, and ensuring long-term profitability by reducing operational hurdles and designing sustainable processes. • To synthesise data to make decisions for process improvement and organizational initiatives. • To research, design, improve and innovate products, services, processes and concepts to attract and retain customers.

Course details

Who is the course for?

The key to a sustainable food & beverage operation lies in its processes and the design of every detail within the guest cycle, from pre-arrival to post-departure, growing employee engagement, performance strategies, and tools. You will learn to identify and analyze your guest segmentation to design an optimal guest engagement management process. Self-paced course.