Course overview
Organizational performance stems from a clear understanding of the overall business objectives, strategies, and processes. The foundation of every hospitality operation lies on the shoulders of the employees’ comprehension of their own roles and responsibilities, as well as how they collaborate with each other. Trust, communication, and mutual respect are key characteristics that not only build strong teams, but strengthen the overall organizational capacity. In this course, you will develop a profound understanding of what constitutes a high performing team and fundamental knowledge guiding effective collaborations throughout the entire organization.
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What you will learn
✽ Distinguish the key success factors to build and sustain performing teams
✽ Assess individual differences and roles contributing to performing teams
✽ Develop essential leadership qualities to lead performing teams
✽ Develop management skills to avoid and/or resolve team conflict
Course details
Who is the course for?
This course is designed for business professionals who want to gain knowledge on building effective teams and increase their effectiveness in leading individuals towards high team performance.