The DNA in Hospitality Management is human-centered and celebrates a culture of passion for the brands, the products, and people.
What you will learn
• To build on the “how-to” developed in Developing a Value-Driven Workplace Culture, diversity in the wider context is explored in depth. Generational diversity is then the key focus.
• To explore of the values that the generations in the workforce have today and the impact this has on engagement and performance; how can high engagement be encouraged and maximised.
• Through readings, case studies, videos and industry expert interviews you will be able to underpin what is happening currently within the industry with regard to encouraging engagement to drive success.
• The underpin the current discussions among the experts from a theoretical perspective to examine what might be applicable in practical settings in the efforts to achieve success.
Who is the course for?
This course explores how to engage various generations, including Gen Z, to be involved in, enthusiastic about, and committed to their work and workplace. Learn to manage a generationally, diverse workforce. Create strategies and initiatives for developing highly engaged people, and measuring and maximizing employee engagement levels to drive profit.