Course overview

This program provides various applied quality management principles to impact time, quality, and cost.

What you will learn

• To explore the scientific meaning of quality and its application. • To acquire and apply the tools of Quality Assurance (QA) to guarantee a flawless process. • To incorporate Quality Control (QC) tools when things do not go as planned. • To acknowledge the true cost of service recovery.

Course details

Who is the course for?

The key to operations management excellence lies in an effective root cause analysis, process mapping, and consequent improvement. From the reservation, arrival, in-room dining, and the food production process, you will learn how to eliminate mistakes, breakdown, and maximize bottlenecks and process constraints. Self-paced course.
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