This course covers the most relevant aspect of a successful hospitality business, designing guest service experience.
What you will learn
• To optimise the Food and Beverage department operational efficiency by solving current issues and failures in the various processes, applying specific analytical frameworks, tools and techniques.
• To enhance customer satisfaction, raising employee morale, and ensuring long-term profitability by reducing operational hurdles and designing sustainable processes.
• To synthesise data to make decisions for process improvement and organizational initiatives.
• To research, design, improve and innovate products, services, processes and concepts to attract and retain customers.
Who is the course for?
The key to a sustainable food & beverage operation lies in its processes and the design of every detail within the guest cycle, from pre-arrival to post-departure, growing employee engagement, performance strategies, and tools. You will learn to identify and analyze your guest segmentation to design an optimal guest engagement management process.