Receptionist
About the job
Job Description:
The emblematic 1877 Estrela Palace, located in the heart of Aveiro, is a unique 17th-century building with 8 exclusive rooms.
We are looking for a Receptionist (M/F) to join our team.
Requirements/Skills:
- Minimum education: High School Diploma - Technological/Vocational;
- Training in the Tourism field (preferred);
- Proven experience in the role (preferred);
- Knowledge of languages, both written and spoken (English and another mandatory language);
- Neat presentation;
- Interpersonal and customer service skills;
- Organizational skills;
- Dynamism/Proactivity;
- Attention to detail;
- Responsibility and problem-solving skills;
- Ability to work in a team;
- Knowledge of PROTEL (preferred);
- Availability and flexibility of schedule - availability to work shifts (night shifts on days off), weekends and holidays. Responsibilities:
• Assisting hotel guests, providing necessary information to ensure a memorable experience;
• Completing the check-in check-in check-in check-out process;
• Managing and processing reservations: emails, pre-bookings, cancellations;
• Assisting with breakfast and bar service.
Job Type: Full-time
- Department: Reception
About you
Requirements/Skills:
- Minimum education: High School Diploma - Technological/Vocational;
- Training in the Tourism field (preferred);
- Proven experience in the role (preferred);
- Knowledge of languages, both written and spoken (English and another mandatory language);
- Neat presentation;
- Interpersonal and customer service skills;
- Organizational skills;
- Dynamism/Proactivity;
- Attention to detail;
- Responsibility and problem-solving skills;
- Ability to work in a team;
- Knowledge of PROTEL (preferred);
- Availability and flexibility of schedule - availability to work shifts (night shifts on days off), weekends and holidays. Responsibilities:
• Assisting hotel guests, providing necessary information to ensure a memorable experience;
• Completing the check-in check-in check-in check-out process;
• Managing and processing reservations: emails, pre-bookings, cancellations;
• Assisting with breakfast and bar service.
- Languages required: English and Portuguese. Spanish is a plus
The company
1877 Estrela Palace Aveiro - Genuine elegance since the late 17th century
Located in the heart of Aveiro, it boasts a breathtaking and unique view. Distinguished by its symbiosis, which combines the "La Belle Époque" style with its inherent and maximalist charm.
