Runner

Summary of Position

The Runner is responsible for removing used plates and tableware between courses, clearing

ashtrays, and resetting tables after guests leave. They also serve drinks and food to guests

promptly and efficiently, ensuring a smooth and enjoyable dining experience.

Key Performance Areas (KPAs)

• Service Area Assignment

• Table Setup

• Dishwashing Preparation

• Assist Waiter with Food Delivery

• Polishing Tableware

• Maintain Side Stations & Condiments

• Operational Support

Duties & Responsibilities

Service Area Assignment

• Obtain service area assignment at the beginning of each shift.

Table Setup

• Set up tables as per the required standards.

Dishwashing Preparation

• Place silverware, dishes, glassware, etc., in appropriate areas for washing.

Assist Waiter with Food Delivery

• Assist the waiter with food delivery, especially for large parties and during peak

periods.

Polishing Tableware

• Responsible for polishing silverware, glassware, and plates.

Maintain Side Stations & Condiments

• Ensure side stations and condiments are well-maintained and stocked.

Operational Support

• Be available to fill in as needed to ensure smooth and efficient restaurant operations,

as directed by the operations manager or immediate supervisor.

Additional Tasks

• Perform any additional tasks assigned by the direct supervisor.

Beverage Delivery

Deliver beverages from the bar to the waiter section (do not serve directly to the table).

Opening & Closing Duties

• Perform opening and closing duties as required.

Key Performance Indicators (KPIs)

• All policies, procedures, and guidelines are 100% applied.

• Guests’ complaints are promptly reported and reduced over time.

• Work station is consistently clean.

• Required administrative tasks are reported in a timely manner.

Qualifications

• Be over 18 years of age.

• Be able to communicate and understand the predominant language(s) of the

restaurant trading area.

• Must have the stamina to work hours as per the restaurant’s roster schedule, based on

operational needs.

• Be able to reach, bend, stoop and frequently lift up to 20kg.

Core Competencies

Core Competencies

• Communication Skills – Clearly conveys information and actively listens to ensure

effective understanding.

• Flexibility – Adapts quickly to changing circumstances and new challenges.

• Interpersonal Skills – Builds and maintains positive relationships with others, fostering

collaboration.

• Attention to Detail – Focuses on accuracy and quality, ensuring high standards in all

tasks.

• Job Motivation – Demonstrates enthusiasm and commitment to performing

responsibilities effectively.

• Initiative – Takes proactive steps to address opportunities and challenges without

being prompted

Qualifications

• Be over 18 years of age.

• Be able to communicate and understand the predominant language(s) of the

restaurant trading area.

• Must have the stamina to work hours as per the restaurant’s roster schedule, based on

operational needs.

• Be able to reach, bend, stoop and frequently lift up to 20kg.

Core Competencies

Core Competencies

• Communication Skills – Clearly conveys information and actively listens to ensure

effective understanding.

• Flexibility – Adapts quickly to changing circumstances and new challenges.

• Interpersonal Skills – Builds and maintains positive relationships with others, fostering

collaboration.

• Attention to Detail – Focuses on accuracy and quality, ensuring high standards in all

tasks.

• Job Motivation – Demonstrates enthusiasm and commitment to performing

responsibilities effectively.

• Initiative – Takes proactive steps to address opportunities and challenges without

being prompted