Guest Service Agent

Company Description

Our Hotel

Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.

We are an equal opportunity employer who strives for excellence and customer satisfaction.

Job Description

As a Guest Services Agent, the successful applicant will be required to:

• Efficiently process arrival and departure guest accounts
• Maintain strict security procedures with credit and cash transactions
• Ensure all guest requests are actioned in a timely and efficient manner
• Create innovative ways to up-sell additional services to our guests
• Promote the hotel's product and services and loyalty program
• Operate switchboard effectively, handling all calls promptly and professionally

Qualifications

To be successful in this role, you will have:

• Previous experience in a hotel environment (preferably 5 star)
• A genuinely caring and friendly approach to guest service
• Exceptional standard of personal presentation
• Excellent interpersonal and communication skills
• Ability to think on your feet to efficiently resolve any issues that arise
• Computer skills including experience with Microsoft Office; Opera experience advantageous
• Flexibility to work a 7 day rotational roster, including weekends, public holidays and the occasionally overnight shift.

Additional Information

What’s in it for you:

• Work in a luxury environment surrounded by the best people in the industry
• Heartist benefit card offering discounted rates in Accor properties worldwide
• Discounted parking on site
• Learning programs through our Accor Academy
• Opportunity to develop your talent and grow within your property and across the world!

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS