Sales Executive

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

• To solicit existing and potential customers and follow up established accounts on regular basis by personal contact, by phone and by correspondence.

• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.

• To follow up on lost business and bring information about them to the knowledge of the department superior.

• To negotiate with all customers and send out offers/contracts regarding individual and group business.

• To follow the sales and marketing results and propose corrective actions if needed.

• To explore industry related data, new developments, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to colleagues

• To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.

• To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, themed events etc.) To also explore and compare business traffic (who is accommodating guests in which hotel) amongst the competitors.

• To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.

• To handle individual requests personally, when necessary, • To maintain an efficient customer database system (OPERA) which is essential in generating sales activities report.

• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.

• To participate in preparing the sales action plans, attend sales meetings, develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.

• To take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by department head

. • To have updated information of the latest developments in the hotel including all activities, promotions, rates of the property and the competition.

• To keep department superiors informed of all changes in the customer profile.

• To prepare & present a weekly sales activity report to the Department and Division heads. Weekly report will include all past week activities and plan for the current week to include sales calls, site inspections, fam trips, new agencies, meetings, entertainment and other functions, covering information about the company, their comments, requirements, complaints of their customers etc.

• To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.

• To adhere to the Department and Hotel’s standard operating procedures (SOP’s)

• To ensure strict confidentiality of information in the Department and Hotel.

• To accomplish any additional work assigned by the DOS or DOSM.

Qualifications

• Strong written and verbal communication skills in English and Arabic
• Able to develop rapport with Colleagues and Management staff
• Strong organization and time management skills in prioritizing work assignments
• Computer literate
• Ability to do basic arithmetic
• Understanding and ability to work in a multi-cultural environment
• Excellent follow-up and documentation skills
• Service industry experience preferably in  five star hotel
• Ability to calmly and effectively execute last minute requests

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21