Guest Experience Agent
About the job
Fouquet's Mykonos is seeking a Cook
Located on the shores of Paraga Beach, Fouquet’s Mykonos is the Barrière Group’s first venture in Greece. Blending Cycladic art, Mediterranean horizons and French refinement, this exceptional retreat harmonizes with its natural surroundings to offer 60 suites, 3 private villas, panoramic terraces, and pools. Complete with a rock-carved spa, the ROKA restaurant, and direct beach access, it delivers an intimate yet spectacular Mediterranean experience.
As a Guest Relation Agent, you are the ambassador of tailored luxury and memorable experiences delivered directly to our guests throughout their stay. You will ensure the flawless coordination, personalization, and execution of guest requests.
Key responsibilities:
- Deliver personalized and memorable guest experiences throughout every stage of the guest journey, ensuring the highest standards of luxury hospitality.
- Welcome guests with warmth and professionalism, building genuine relationships and creating lasting impressions.
- Anticipate guests' preferences and proactively arrange personalized amenities, special occasions, and tailored experiences.
- Coordinate guest requests efficiently with all hotel departments, ensuring seamless service delivery and exceptional guest satisfaction.
- Handle guest inquiries, feedback, and complaints with professionalism, empathy, and discretion, ensuring prompt resolution and effective service recovery.
- Promote hotel facilities, dining experiences, wellness services, and curated local activities according to each guest's preferences.
- Maintain detailed guest profiles and preferences using Opera PMS to provide personalized service during current and future stays.
- Ensure compliance with Barrière Group standards, LQA requirements, and company procedures at all times.
- Continuously identify opportunities to surprise and delight guests, creating memorable moments that exceed expectations.
- Work closely with Front Office, Concierge, Housekeeping, Food & Beverage, and all operational departments to deliver a seamless luxury experience.
- Department: Reception
About you
- Language required: English.
The company
Présidé par Alexandre Barrière et Joy Desseigne-Barrière, le groupe Barrière a été fondé en 1912 par François André et développé successivement par Lucien Barrière, Diane Barrière et Dominique Desseigne.
Depuis ses débuts, le Groupe a développé des offres sans équivalent dans le domaine des loisirs haut de gamme, fondées sur le souci de l’excellence opérationnelle, de la qualité de service, et de l’art de vivre à la française.
Il regroupe aujourd’hui 32 Casinos, 1 Club de Jeux, 19 Hôtels de luxe implantés dans des destinations uniques participant à leur renommée internationale. Il compte aussi plus de 150 restaurants et bars, dont le célèbre Fouquet’s sur les Champs-Elysées, marque française emblématique née en 1899 et présente aujourd’hui à New York, au Louvre Abu Dhabi et à Dubaï. Au sein de ses établissements, le Groupe propose par ailleurs près de 3 500 spectacles et animations par an. Barrière compte près de 7 000 collaborateurs et son chiffre d’affaires s’est élevé à 1,29 milliard d’euros pour l’exercice clos le 31 octobre 2022.
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Chaired by Alexandre Barrière and Joy Desseigne-Barrière, the Barrière group was founded in 1912 by François André and developed successively by Lucien Barrière, Diane Barrière and Dominique Desseigne.
Since its creation, 110 years ago, the Group has developed unmatched offers in the field of high-end leisure activities, based on commitment to operational excellence, quality of service and the French “art de vivre”.
Barrière operates 32 Casinos, 1 Gaming Club, 19 luxury hotels located in one-of-a-kind destinations, contributing to their international recognition. The group’s activities also gather over 150 restaurants and bars, including the renowned Fouquet’s on the Champs-Elysées, an iconic French brand dating back to 1899 also established in New York City, inLouvre Abu-Dhabi and Dubai. In addition, the Group offers some 3,500 shows and events every year. Barrière’s turnover was 1.29 billion euros at the end of its financial year on 31st October 2022, and it comprises almost 7,000 employees.