Director of Food & Beverage

Director of Food & Beverage

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Turkey - Istanbul

Description
SCOPE

To contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our Food & Beverage offer a key differentiating factor for the Kempinski brand. To drive the top line of the Food & Beverage Department in Çırağan Palace Kempinski İstanbul while ensuring sustainable and profitable operations.

The job of Director of Food & Beverage is executed satisfactorily when:

• All rules & regulations are strictly established and adhered to within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• The sales are driven to the department’s full potential and budgets and forecasts are adhered to.
• All costs are in line with sales without compromising quality, i.e. minimum 85% LQA score.
• The department is driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
• Internal talents are grown to ensure a smooth transition in case of promotions and transfers.

Key Responsibilities

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Have a thorough knowledge and understanding of all food & beverage products and services.
• Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.
• Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.
• Take the necessary disciplinary actions, when needed, in accordance with local legislations.
• Ensure all departmental operations manuals are prepared and updated annually.
• Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Handle guest complaints in prompt and courteous manner.
• Prepare a yearly marketing plan for the department in cooperation with the Sales & Marketing Department including a competitor analysis and a revision of global trends.
• Conduct the competitor analysis through on-site inspections to assess the local food & beverage offering including both hotel outlets and stand-alone restaurants.
• Analyze the global trends by reviewing print and web based media and attend local/regional trade shows and gastronomic events.
• Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events.
• Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.
• Coordinate with the Chef to ensure that employees are educated and aware of seasonal and new products on the market.
• Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.
• Ensure that each Outlet Manager plans and implements effective outlet specific training programs.
• Assume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster.
• Act as the main point of contact to the Corporate Food & Beverage Team.
• Implement corporate policies, procedures, guidelines, traditions and initiatives.
• Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team.
• Attend all corporate conference calls and the relevant regional and global Food & Beverage events.

Skills, Knowledge and Expertise

• BA, BS Degree in Hospitality (MBA is beneficial).
• Excellent oral and written skills in English (additional language is beneficial).
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.
• Minimum 5 years’ experience in similar capacity.
• International F&B experience in various capacities.
• Culinary experience is beneficial.
• Good Managerial skills of a team of almost 250 people.
• Being familiar with frequent banquet operations of 10 to 2000 covers.
• Excellent organizational & time management skills.
• Ability to identify and delegate tasks effectively.
• Proven leadership & training skills
• Should be result & quality driven.
• Entrepreneurial, straightforward, leader, team player, works well under pressure. people oriented.
• Passionate for European Luxury.

About Çırağan Palace Kempinski Istanbul

The only Ottoman Imperial Palace and Hotel on the Bosphorus that once hosted Sultans, Çırağan Palace has a heritage that dates back to the 17th century. The building had different formations including a waterside summer villa and a marble palace. After a complete restoration and with the addition of a modern hotel building including elegant rooms, restaurants and meeting venues, the Hotel and Palace opened in 1991 as an accommodation and event venue managed by Kempinski, Europe’s oldest luxury hotel group. Being a landmark, Çırağan Palace Kempinski Istanbul has various rooms in the hotel building, including 11 private palace suites in the historical Çırağan Palace. Moreover, it continues to be the iconic place to host the most prestigious and extravagant events, meetings, and weddings in Türkiye with having the beautiful indoor and outdoor venue alternatives. Since its opening, the royal-born continues to be the symbol of luxury combined with legendary Turkish hospitality and impeccable service dedicated to excellence. Çırağan Palace Kempinski Istanbul is also very proud to be appreciated and awarded via many leading local and international valuable authorities, publications, and guests.