Duty Manager

Company Description

Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Job Description

DUTIES AND RESPONSIBILITIES:

• Provide outstanding service and exceptional experience to all our guests.
• Manage the operation flow, ensuring all resort policies, procedures, regulations, and standards are followed.
• Demonstrate excellent knowledge of Front office services.
• Utilise multi-tasking skills and ability to perform well under pressure in a fast-paced environment.
• Create memorable and unique experiences for guests based on their preferences and ensure all guests' complaints are handled by respective departments, being visible when any assistance is needed.
• Exhibit flexibility to respond quickly and positively to a range of work situations.
• Ensure smooth communication between all departments.
• Collaborate with Reception to ensure all preparation for next day arrivals is ready for the morning shift.
• Inform Housekeeping of early room check-outs at the start of their shift.
• Be knowledgeable of all property Management systems.
• Take responsibility for training the Front office team and maintain LRA standards.
• Coordinate with all other relevant departments regarding daily operations.
• Conduct regular inspections of public areas and guest rooms to maintain high standards of cleanliness and presentation.
• Manage and resolve escalated guest issues, ensuring guest satisfaction and loyalty.
• Oversee cash handling procedures and daily financial reconciliations.
• Implement and monitor health and safety protocols, ensuring compliance with local regulations and company policies.

 

Qualifications

Candidate Requirements:

• Minimum 3 years' experience in a similar role within a 5-star international hotel
• Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree preferred
• Fluency in English and Arabic; proficiency in Italian, German or French; additional languages advantageous
• Experience in luxury resorts, preferably in tropical locations
• Proven leadership capabilities and excellent organisational skills
• Ability to work under pressure in a fast-paced environment
• Flexibility to work weekends and night shifts
• Experience in managing multi-cultural teams
• Proficiency in property management systems (PMS) and point of sale (POS) software
• Excellent problem-solving and decision-making skills
• Demonstrated ability to maintain high standards of customer service
• Knowledge of health and safety regulations in the hospitality industry

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.