Reservations Specialist
About the job
Job Brief
As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners.
Description:
As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners. With your expertise in managing these bookings, you will play a key role in maximizing revenue and maintaining strong partnerships with them.
Responsibilities and duties:
The position shall include, but not limited to the following areas and activities. At the Management’s discretion, direction may be given for tasks outside the scope of work described:
· Reservation Handling:
Efficiently handle reservations received from Contracted and Non-Contracted Travel Agents and Tour Operators
Handle inquiries via phone, email, or other communication channels in a courteous and timely manner.
Gain a comprehensive understanding of each property's availability and effectively communicate it to partners.
Collaborate with hotels to ensure the proper handling of bookings and requests.
Arrival docs & rooming lists verification
· Customer Service Excellence:
Provide outstanding customer service to our esteemed partners and guests, addressing their needs and inquiries with a high level of professionalism.
Pay meticulous attention to special requests and preferences to enhance guests overall experience.
· Revenue Optimization:
Identify opportunities for additional services and amenities to enhance guest’s experience
Identify opportunities to sell higher room categories
· Reservations System & Technology:
Make use of the reservation system [Opera Cloud] effectively to process bookings and maintain accurate records.
· Reservation Policies and Procedures:
Uphold company policies and procedures tailored specifically for Contracted and Non-Contracted TA/TO bookings, ensuring strict adherence to CHML regulations and standards.
· Team Collaboration:
Collaborate with other departments, such as Front Office, Sales and Marketing & Revenue Departments to ensure a seamless guest experience.
Communicate effectively with the reservations team to share insights, updates, and assist colleagues during peak periods.
· Problem Resolution:
Address and resolve any challenges or issues promptly and professionally
Elevate complex or unresolved matters to the Assistant Reservations Manager or Reservations Manager as necessary
· Additional Responsibilities:
Perform any other duties as assigned by Head of department to support departmental objectives and overall organizational goals.
Candidate Profile:
· As from SC Level
· Computer Literate
· Well conversed in Excel, Word, Power Point
· Experience in Opera Software will be a plus
· Experience in Customer Service or Hospitality Industry (1 or 2 Year)
Benefit:
· Medical Insurance
· Meal
· Transport
· Gym
· Flexible Hour (Work from Home can be applicable with specific condition)
- Department: Reservations
The company
Constance Hotels and Resorts is the pioneer of luxury hospitality in the Indian Ocean, providing exclusive experiences to our guests through passionate employees and tailor-made services. We share our idea of luxury through our art of living: experience the finest moments in life in settings of pure beauty, without ostentation.
Our passion is driven by turning guests’ dreams into unique emotional experiences, exceeding their expectations.
We are a high-performing family, dedicated and determined to excel ourselves in our services.
Our passion has made us the leaders of luxury hospitality in the Indian Ocean and beyond.
Proud winner of a multitude of prestigious awards and accolades, at Constance Hotels and Resorts we believe in team work, innovation, creativity and excellence without forgetting our multi-cultural heritage.
Be part of our excellence, be part of Constance Family.