Hostess

Company Description

A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.

Job Description

We are looking for a friendly, professional, and well-presented Hostess to be the first point of contact for our guests. The Hostess will warmly welcome customers, manage seating arrangements, coordinate reservations, and ensure that every guest receives a positive and welcoming experience from arrival to departure.

• Greet and welcome guests in a warm, friendly, and professional manner.
• Manage guest arrivals, reservations, and seating arrangements efficiently.
• Escort guests to their tables and provide menus when required.
• Maintain an accurate seating plan and coordinate table availability with the service team.
• Answer phone calls, respond to guest inquiries, and handle reservation requests.
• Manage waiting lists and provide guests with accurate estimated waiting times.
• Monitor the dining area to ensure guests are comfortable and properly attended to.
• Communicate effectively with waiters, supervisors, kitchen staff, and management.
• Handle guest requests, concerns, or complaints professionally and escalate issues when necessary.
• Maintain a clean, organized, and welcoming reception/hostess area.
• Assist with special events, VIP guests, and group bookings.
• Ensure that company standards for customer service, grooming, and hospitality are consistently maintained.
• Perform other duties as assigned by management.

Qualifications

• Excellent verbal communication and people skills with a genuine customer-focused approach.
• Minimum SC or any other relevant qualifications.
• Proven work experience as Hostess or in similar hospitality role will be any advantage.
• Professional appearance and positive attitude.
• Ability to remain calm and organized in a busy environment.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.