Telephone Operator

Company Description

A luxury hideaway on the northeast coast of Mauritius, Constance Prince Maurice blends timeless elegance, serene surroundings, and exceptional service. Working here means joining a passionate team where excellence is a mindset, every detail counts, and hospitality is celebrated as a true art form.

Job Description

The Telephone Operator is responsible for professionally answering and directing all incoming calls, handling guest or client inquiries, and providing prompt and courteous service.

Duties and Responsibilities:

• Answer incoming telephone calls promptly and professionally.

• Direct calls to appropriate departments or individuals.

• Handle wake-up call requests (if applicable).

• Provide general information to callers regarding services, facilities, and directions.

• Record and relay messages accurately to the appropriate recipients.

• Monitor emergency lines and immediately escalate urgent situations.

• Assist in handling guest or client requests and complaints courteously.

• Maintain confidentiality and security of sensitive information.

• Update and maintain internal contact lists and phone directories.

• Perform other administrative duties as assigned.

Qualifications

• NC3 in Front Office or an equivalent qualification.
• Minimum of 1 year of experience as a Telephone Operator or in a related customer service role.
• Strong communication skills in both English and French.
• A positive team player with a cooperative and professional attitude.

Additional Information

WORK WITH CONSTANCE

 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

 🌿 Be part of a company that values people, innovation, and excellence.