Front Office Associate

At Marriott, you can be a part of something bigger than yourself, be inspired by what’s possible, and discover your own future.

Courtyard by Marriott Sliema is looking for a motivated and guest-focused individual to join our team as a Front Office Associate.

As the first point of contact for our guests, you will play an essential role in creating a warm and memorable arrival experience. From welcoming guests and assisting with their needs to supporting the smooth day-to-day operation of the front desk, you will help ensure that every stay begins and ends on a positive note.

Key responsibilities include, but are not limited to:

· Welcoming guests and efficiently managing check-ins, check-outs, reservations amendments and cancellations.

· Responding to guest queries while providing accurate information about the hotel’s services and facilities.

· Maintaining accurate and up-to-date guest profiles and front office records.

· Processing payments accurately and securely.

· Handling guest requests and concerns professionally and with a guest-focused approach.

· Coordinating with other hotel departments to ensure smooth operation and a seamless guest experience.

· Consistently adhering to Marriott brand standards and the company’s policies and procedures.

· A genuine interest in interacting with guests and creating memorable experiences.

Requirements:

· Proficiency in English. Knowledge of additional languages would be an advantage.

· Previous front office and guest-service experience is preferred.

· Knowledge of the Opera property management system would be considered an asset.

· Strong communication, organisational, and interpersonal skills.

· A professional appearance and a positive, guest-focused attitude.

· Flexibility to work shifts, including evenings, weekends, and public holidays.