Reservations Agent

Some create the guest experience before the guest even arrives.

We are looking for detail-oriented and service-minded Reservations Agents for our partner hotels — 4–5 star properties where every reservation, guest request, room preference, and pre-arrival conversation matters.

This role is ideal for someone who enjoys communication, accuracy, organization, and helping guests make the right choice. As a Reservations Agent, you are often the first real contact between the guest and the hotel — and your work directly shapes expectations, revenue, and the quality of the stay.

If you understand that a correct reservation can prevent tomorrow’s complaint, we would love to hear from you.

What you’ll do

* Handle room reservations by phone, email, online channels, and internal hotel systems.

* Respond to guest inquiries in a professional, warm, and timely manner.

* Create, update, and manage reservations accurately, including dates, room types, rates, packages, guest details, and special requests.

* Explain hotel services, room categories, policies, cancellation terms, deposits, and payment conditions clearly.

* Support guests with family stays, special occasions, accessibility needs, early arrivals, late check-outs, and other pre-arrival requests.

* Identify upselling opportunities and offer suitable room upgrades, packages, and additional services when appropriate.

* Coordinate closely with Front Office, Revenue, Sales, Housekeeping, F&B, Spa, and other departments.

* Monitor reservation details to prevent booking errors, duplicate reservations, wrong dates, incorrect rates, and missing guest information.

* Maintain accurate guest profiles, notes, preferences, and handovers.

* Support smooth arrivals by ensuring key information is available before the guest reaches the hotel.

What you’ll bring

* Previous experience in hotel reservations, Front Office, customer service, travel, sales, or hospitality is preferred.

* Strong written and spoken English; additional languages are an advantage.

* Excellent attention to detail and accuracy with guest information, dates, rates, and payment details.

* Clear, polite, and confident communication by phone and email.

* Ability to explain policies and options without sounding cold or scripted.

* Good commercial awareness and confidence offering upgrades or hotel services in a guest-friendly way.

* Strong organization skills and ability to manage several requests at the same time.

* Understanding of guest privacy, data protection, and professional communication standards.

* Reliability, flexibility, and a positive team attitude.

* Experience with hotel PMS, booking systems, channel managers, or reservations platforms is an advantage.

What makes you stand out

* You know that one small reservation mistake can affect the entire guest stay.

* You are careful with details, but still warm and human in communication.

* You can turn a simple inquiry into a confirmed booking.

* You understand how to offer an upgrade without sounding pushy.

* You protect guest information and hotel procedures.

* You communicate clearly with Front Office so the team is ready before the guest arrives.

* You enjoy creating confidence before the guest even walks through the door.

Why apply through us?

We work with selected 4–5 star hotels and hospitality employers looking for strong reservations and guest service talent.

By applying, your profile may be considered for current and upcoming Reservations Agent opportunities with our hotel partners.

We will review your experience, understand your career goals, and, if there is a strong match, introduce your candidacy to suitable hotel employers.

Apply now

If you are ready to grow your hospitality career in a role where accuracy, communication, and guest trust truly matter, we would be happy to hear from you.