Global IT Manager - Hotel Applications

We care about your career and are known for having the absolute best people in the industry. When you join us as the Global IT Manager – Hotel Applications, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Using your previous experience in Hotel Technology, you will provide the conduit between the corporate office and the hotels to ensure all solutions are optimized and configured within Dorchester Collection standards whilst taking into consideration other related and connected systems. You will actively engage in project work associated with Dorchester Collection core central systems as well as maintain, support and improve said systems on an ongoing basis.

• You will be responsible for the project management/coordination in regard to key strategic application-based change initiatives
• Working with our third party partners and business stake holders, you will develop test scripts to quality assure functionality is delivered as required
• You’ll work with the team to maintain and support existing multi-property environment of Opera PMS, SImphony, Synxis Dynamics CRM , and other associated global systems .
• Provide helpdesk escalation of hotel application issues including acting as first line reviewer/assessor of change requests and noting viability and impact before then seeking final approval
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As the Global IT Manager – Hotel Applications, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Some other aspects of your role will be to act as the liaison between the Hotels and the IT organization in regards to Global business applications, and maintaining and develop appropriate DC Global applications security standards and associated processes
• In this role, you will also develop SOPs for system functionalities and Guides for DC in conjunction with other key business stake holders
• Where appropriate, you will define RFPs,  initial projects scoping and functionality definition associated with new and existing Hotel Applications to align with overall business strategy
• Manage key Global applications  version upgrades – functionality testing, implementation, introduce new functionalities, advise on functionality changes

The items shared are the essence of a day in the life of a Global IT Manager, but we’ll make sure you are provided with specifics on how we care for our hotels and corporate office.