Food & Beverage Host (Casual)

Job title:  Food & Beverage Host

Purpose: A Food and Beverage (F&B) Host is responsible for providing excellent customer service in our hotel restaurant and bar. The primary duties include greeting guests, taking orders, serving food and drinks, and delivering a positive dining experience.

Responsible to: F&B Supervisor/Manager

Location and hours:  Locke - Mellenium Bridge 

 

Service Delivery.

• Creating tell-your-mates experiences that makes guests want to keep coming back


• Welcome guests, direct them to their tables, and ensure a clean and inviting space. 


• Present menus, answer questions about dishes and beverages, and accurately record orders. 


• Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. 


• Refill drinks, clear used plates, and maintain a clean and organised dining area. 


• Process payments, whether by credit card or room charging. 


• Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. 


• Ensure tables are set up appropriately, and the dining area is clean and tidy. 


• Relay orders accurately, address any issues with preparation, and coordinate service


• Actively looking for opportunities to grow revenue.


• Identifying upselling opportunities

Teamwork.

• Understand and embody the edyn values 

• Constructively challenge, question, seek to improve, evolve and be human  

• Contribute to a strong community spirit 

• Be objective, fair, ethical, and consistent 
  
  
  
  
  

  What you’ll need. 

  
  
  
  
  
  

  Experience.

  
  
  
  
  
  • Previous experience in a customer-facing role (Food and Beverage preferred) but not necessary. 
  
  
  
  
  

  Skills.

  
  
  
  
  
  • Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
  
  
  • Natural influencing skills with a knack for managing expectations
  
  
  • Communication: Excellent verbal and non-verbal communication skills.
  
  
  • Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
  
  
  • Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
  
  
  • Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
  
  
  • Problem-Solving: Able to address customer issues or resolve unexpected situations.
  
  
  • Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
  
  
  • Strong financial acumen, with experience in budgeting, forecasting, and cost control.
  
  
  
  
  

  Values.

  
  
  
  
  
  • Courage to question, evolve and be human 
  
  
  • Curiosity to seek out innovation, change and creativity 
  
  
  • Confidence to challenge convention and look for better ways to do and be 
  
  
  • Accountability and the desire to empower those around you 
  
  
  • Freedom to be yourself at work, just as much as at play 
  
  
  
  
  

  When and where.

  
  
  
  
  
  • You’ll work on a zero hour contract, working from 10 up to 40 hours per week
  
  
  • We are opening several Food & Beverage outlets across London in our Locke properties over the coming months. You will be based primarily at one location however you might also work at other Locke location.