Lead Host
About the job
As the Lead Host, you serve as both a welcoming presence for our guests and a key team member within the front-of-house team. You'll oversee host operations, manage reservations and floor plans, support training of hosts, and collaborate closely with the F&B management team to ensure a smooth, refined, and guest-centric dining experience.
Job Duties & Functions:
* Warmly welcome and escort guests to their tables, ensuring a smooth flow of service and an elevated first impression.
* Oversee daily host operations including guest flow, table assignments, and seating rotations to optimize service.
* Manage reservations, special requests, and large party coordination using the designated reservation system for multiple outlets within the resort.
* Train and mentor new hosts/hostesses, ensuring consistency in service standards and guest engagement.
* Liaise with servers, bartenders, and managers to communicate guest preferences, VIP arrivals, or special occasions.
* Handle guest inquiries, emails, and phone calls professionally and promptly.
* Print and prepare menus; maintain cleanliness and readiness of host stand and entrance area.
* Assist in maintaining cleanliness and readiness of the dining room, including bussing and resetting tables as needed.
* Monitor guest feedback and proactively assist in resolving any concerns or service issues.
* Uphold Forbes, AAA, and brand service standards consistently.
* Performs other duties and attends meetings, as assigned by hotel/department leadership.
Education & Experience:
* 2+ years of experience in a host or guest service role, with at least 1 year in a lead position in a luxury or upscale dining environment.
* Strong organization, communication, and multitasking skills.
* Proficiency in POS and reservation systems (e.g., OpenTable).
* Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards.
* Ability to manage guest expectations and resolve issues gracefully.
* Food Handler Certification (as applicable).
* Ability to read, write, and converse in English. Additional languages are a plus.
* Flexible schedule, including evenings, weekends, and holidays.
Source: Hospitality Online
- Department: Host/Hostess
The company
A world-class beach warrants a world-class stay, and that’s exactly what awaits at Grand Hyatt Grand Cayman Resort & Spa. Bask in the warm sun, brilliant blue waters and silky sand of Seven Mile Beach, just steps away. Whether you prefer to swim, surf, snorkel, paddleboard or otherwise enjoy the cerulean Caribbean, opportunities for fun and relaxation abound. Beyond the beach, explore nearby George Town and gorgeous gardens across this lush island. Inside, our sumptuous oceanfront spa soothes your body and mind, with treatments accompanied by beautiful views and exceptional service. Lounge at one of our amazing pools, work out at the on-site fitness center, indulge in exclusive amenities at our Grand Club Lounge and know that our grand event venues feature unrivaled ocean vistas and the largest space on the island.
