Assistant Reservations & Revenue Manager (m/w)
About the job
- Actively assist the head of the reservations department and share responsibility for coordinating the training and development of the team and individual employees.
- Manage individual and group reservations—from initial offer to confirmation—while adhering to the standards of The Leading Hotels of the World, Swiss Deluxe Hotels, and our internal quality management system.
- Provide personalized support to our international guests throughout the entire reservation process.
- Maintain and manage guest data in our booking system, Protel.
- Share responsibility for the daily optimization of occupancy and monitoring of target occupancy goals.
- Coordinate and implement rate strategies and booking conditions in close collaboration with the Reservations & Revenue Manager.
- Assist in the implementation and maintenance of revenue management strategies, including price adjustments and loading of rates and packages.
- Monitor and optimize availability and content on online distribution channels (CRS, GDS).
- Process and follow up on commission-related matters.
- Act as a quality management lead for the reservations department.
- For the beginning we can provide staff accommodation
- What We Offer: The opportunity to gain valuable hands-on experience as part of the team at one of Switzerland’s most prestigious grand hotels. An exciting role in a seasonal operation with varied tasks, flexible working hours, and structured rest periods. Close interdisciplinary collaboration with the Sales & Marketing, Group & Events, Front Office, and Guest Relations teams. A diverse and responsible range of duties, offering insights into international guest inquiries, event coordination, contracting, and VIP services. A workplace set amidst breath taking mountain scenery – ideal for nature and sports enthusiasts.
- Department: Reservations Revenue Management
About you
- You have completed a commercial or equivalent education.
- At least two years of professional experience in reservations or revenue management in the upscale hotel industry.
- You are a lively, well-groomed individual who enjoys interacting with our guests.
- You have excellent knowledge of MS Office.
- You enjoy working as part of a team.
- You are flexible, resilient, conscientious, detail-oriented, and customer-focused.
- You have excellent command of German, French, and English – additional languages are very welcome.
- Language required: English. German and French are a plus
The company
Gstaad’s landmark is run by the third generation of the family and has skilfully combined contemporary glamour with alpine cosiness for more than 100 years.
Attractive career prospects are also regularly on offer where guests enjoy an extensive range of leisure activities surrounded by stunning scenery.
With its cultural mix of more than 300 employees in the winter, 200 in the summer and approximately 40 permanent employees, the Gstaad Palace is the largest luxury hotel in the region. The informal atmosphere is not just valued by our guests, our employees are like one big family, too. We place great importance on supporting our employees and on their continuous further development as only happy employees contribute to our guests having a successful stay.
Gstaad stands worldwide for alpine charm and discrete luxury with pleasant understatement and has remained authentic and down-to-earth at the same time. Besides more than 1,000 events every year, employees can also find a top hotel industry that meets the highest standards and is second to none.
Assistant Reservations & Revenue Manager (m/w)
Full-time, Indefinite
Start Date:
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