Deputy General Manager
About the job
Nature of the Role
This is not a representative position.
It is a role for someone who wants to take real ownership of operations, performance, and team management.
The scope of responsibilities includes:
- operational management of the hotel (Front Office, Housekeeping, F&B, SPA)
- responsibility for budget delivery and cost control
- weekly monitoring of operational and financial performance
- optimization of productivity and staffing structure
- cooperation with the management board in business decision-making
- team development and organizational stabilization
- supervision of administrative and compliance areas
- cooperation with the technical department regarding investments and renovation projects
The position offers rapid growth in the scope of responsibility depending on performance and organizational fit.
Key Operational Qualities
- exceptionally high attention to cleanliness standards and operational details
- ability to maintain a high-quality property standard regardless of natural wear and tear
- strong ability to quickly identify and eliminate operational shortcomings
- experience working closely with technical/maintenance departments, including supervision of renovation and investment projects
- ability to enforce standards without creating tension within the team
- Go Hilton program, Healthcare insurance
- Financial Package competitive base salary a substantial annual performance bonus representing a significant portion of total annual compensation, based on budget achievement real influence on business performance and the opportunity to contribute to long-term value creation
- Department: Management
About you
Candidate Profile
We are looking for a person who:
- has a minimum of 5 years of director-level experience in an international or chain hotel environment
- (General Manager, Deputy General Manager, Operations Director, Rooms Division Manager)
- has experience managing a property with 80–250 rooms
- has a strong understanding of operational finance
- (P&L, cost control, cash flow management)
- preferably has at least basic practical knowledge of Food & Beverage operations
- (operational exposure or previous hands-on experience such as waiter/waitress)
- is analytical, process-oriented, and data-driven
- demonstrates high personal culture and maturity in team management
- is mentally resilient and consistent under pressure
- is open to new technologies, including AI and process optimization
Personality Profile
- calm, balanced, and not driven by the need for personal exposure
- a natural and quiet authority
- results-oriented, but without an aggressive management style
- able to work closely with the management board in a high-responsibility environment
- capable of building a stable and engaged team
This Role Is Not Suitable For
- individuals looking for a purely representative position
- candidates strongly oriented toward a corporate style and a highly corporate approach to staffing and management
- individuals who do not want to take real ownership of operational performance and business economics
- Language required: English. Polish is a plus
The company
This position involves managing one of the most recognized and well-established five-star hotel properties in Poland.
For more than 16 years, the hotel has maintained its position as a market leader in Gdańsk — both in terms of operational performance and guest reputation. The property has built a strong brand based on quality, consistency, and a high standard of service.
Food & Beverage is a core part of the hotel’s DNA and one of its key differentiators.
The property has recently undergone an extensive modernization process and is currently in excellent operational condition. Ownership continues to invest consistently in both development and quality maintenance.
The hotel is part of a family-owned company operating in the industry for four generations, with strong traditions in hospitality and gastronomy. It was one of Hilton’s first partners in Europe (the second franchise partner), which significantly shaped its operational standards and approach to quality.
This is not a “build-from-scratch” project.
It is a well-established organization with a strong market position that requires stable leadership, continuous optimization, and long-term strategic development.
