Receptionist

Receptionist

Join the welcoming team at Hotel California and be the first impression that sets the tone for an exceptional guest experience.

As a Receptionist at Hotel California, you will be the cornerstone of our front-line operations, welcoming guests with genuine warmth and effortless professionalism. This is an exciting opportunity to work at one of London's most distinguished luxury hospitality destinations, where every interaction creates a lasting memory.

About the Role

You will serve as the primary point of contact for all our guests, embodying the relaxed sophistication and West Coast hospitality that defines Hotel California. Your role goes far beyond check-ins and check-outs—you will be a brand ambassador, anticipating guest needs and delivering personalized service that reflects our heritage of five decades of excellence.

Key Responsibilities

• Welcome guests with warmth and professionalism, setting the tone for their stay
• Manage check-ins and check-outs with efficiency and attention to detail
• Respond to guest inquiries with knowledge and enthusiasm, providing information about our amenities, restaurants and curated experiences
• Process reservations, payments and administrative tasks accurately and promptly
• Anticipate guest needs and proactively offer solutions and recommendations
• Coordinate with concierge, valet and other departments to ensure seamless guest experiences
• Handle special requests with care, from custom excursions to personalized dining arrangements
• Maintain composure and deliver exceptional service, even during peak periods
• Contribute to a clean, welcoming and organized reception environment

What We're Looking For

• Genuine passion for hospitality and a natural ability to make guests feel valued
• Excellent communication skills and fluency in English; additional languages are a plus
• Strong organizational capabilities and attention to detail
• Proficiency with hotel management systems and MS Office
• Ability to remain calm, professional and solution-focused under pressure
• A commitment to going above and beyond for guest satisfaction
• Reliability and a positive, team-oriented attitude
• Previous reception or hospitality experience preferred

Why Hotel California?

Hotel California offers more than just a job—it is an opportunity to be part of a historic institution known for delivering personalized and effortless service. You will work in a culture that values genuine warmth, sustainability and the creation of memorable moments. Our team thrives in an environment where excellence is standard, relaxed sophistication is celebrated, and every staff member contributes to preserving our free California heritage while embracing contemporary luxury.

If you're ready to welcome guests at an iconic destination and help create unforgettable experiences, we'd love to hear from you.

1. Excellent communication. 2. English fluency. 3. Hotel systems management. 4. MS Office proficiency. 5. Organization and attention to detail. 6. Problem-solving under pressure. 7. Exceptional customer service. 8. Interdepartmental coordination skills. 9. Reservations and payments management. Join our dynamic team and be part of an exciting hospitality environment.