Hyde Hotel Ibiza
Posted
Guest Experience Trainee
About the job
About Us 🏨
Mondrian & Hyde Ibiza
¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza!
Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.
Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.
Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.
The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.
What you’ll do…
- Assist with the check-in/check-out process and provide a warm, personalized greeting.
- Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
- Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
- Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
- Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
- Arrange special in-room touches for VIP or returning guests, following hotel protocols.
- Assist with surveys, departure interviews, and review monitoring on online platforms.
- Record preferences, habits, and useful notes for future stays.
- Department: Guest Relations
About you
What we are looking for:
- EU Nationality is required.
- Fluent English and Spanish. Other Languages is a plus.
- Currently pursuing or recently completed a degree in Hospitality or a related field.
- Ability to work in a fast-paced environment and adapt to different tasks.
- Team-oriented mindset with a positive and proactive attitude.
- Strong problem-solving skills and attention to detail.
What’s in it for you…🎯
- A competitive package and plenty of development opportunities.
- Accommodation included.
- Lunch is served daily at the in-house restaurant.
- Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
- Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
- Free subscriptions to Canva and Podimo.
- Activities to build an amazing team of students.
- Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!
- Language required: English.
The company
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.
