前台接待

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Shanghai, Shanghai

Hotel: Shanghai Xiayang Lake (SHGQR), No. 303 Qingzhou Road, QingPu District, 201700

Job number: 123551


第一印象很重要。为了让客人的难忘体验有一个难忘的开始，我们正在寻找一位前台代理，他可以使交易感觉无缝，提供卓越的本地见解，并预测每一个要求，让我们的客人有宾至如归的感觉。

一点点你的日常生活：

每一天都不一样，但你大多会：

● 以最热烈的欢迎开启真正难忘的宾客体验

● 亲自或通过电话向 IHG® Rewards Club 优悦会会员和回头客致谢

● 接收、管理和接收客人预订的付款

● 让入住和退房过程变得快速和无缝

● 满足客人的需求，预测需求并提供量身定制的建议

● 成为客人值得信赖的联系人 - 从账单问题到餐厅推荐，无所不包

我们需要您提供什么：

● 沟通技巧 - 客人需要带着疑虑和赞美来找你，这样你就很容易交谈了

● 您的解决问题的能力将把问题转化为机会，让每位客人都留下美好的回忆

● 流利的当地语言 - 额外的语言技能会很好，但不是必需的

● 识字和精通技术 - 您需要很好地掌握阅读、写作、基本数学和计算机技能

您可以从我们这里得到什么：

我们为员工提供成功所需的一切。从奖励您所有辛勤工作的有竞争力的薪水到旨在帮助您过上最佳工作生活的广泛福利——包括全套制服、令人印象深刻的房间折扣和一些业内最好的培训。

我们的使命是欢迎每个人，并创建包容性的团队，我们庆祝差异并鼓励同事全身心地投入工作。洲际酒店集团酒店及度假村为求职者和员工提供平等的就业机会，不分种族、肤色、宗教、性别、性取向、性别认同、国籍、受保护的退伍军人身份或残疾。我们提倡信任、支持和接受的文化。始终欢迎不同的背景、经验和观点。

洲际酒店集团为团队的每个成员提供他们需要的空间，让他们在协作环境中归属感、成长和有所作为。我们知道，要想工作得好，我们需要在工作内外都感觉良好，并通过我们的myWellbeing感觉良好

框架，我们致力于支持您的健康、生活方式和工作场所的福祉。

因此，加入我们，您将成为我们不断壮大的全球大家庭的一员。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.