预订主管 Reservations Supervisor

Hotel Brand: HUALUXE
Location: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAKH), Building A, No.888 Shangyin Road, Huaqiao Town, 215332

Job number: 111576



job overview职位概述

• To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。

 

At  Crowne Plaza®  we want our guests to relax and be themselves which means we need you to:

• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. 
• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
• Make it happen  – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful. 

 

在 皇冠假日® 酒店，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：

• 建立信任 – 成为您所在领域的专家；言行得体，随机应变，应宾客的需求提供量身定做式的服务。
• 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标，认可赞赏他们，确保宾客得到尊重和重视，并 体验到他们的非凡地位。提供周详方案，令宾客轻松无忧。
• 梦想成真 – 观察预见宾客的要求和潜在需求，主动负责地达成宾客所需。善用资源，团队协作，尽 力协助宾客获得成功。

DUTIES AND RESPONSIBILITIES工作职责

• In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 

在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

• Promote the Hotel’s (and ICHG generally) products and services

推銷酒店（以及整个洲际酒店集团）的产品和服务

• Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

• Develop and maintain a regular pattern of sales calls

发展和保持定期进行销售拜访的模式

• Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

• Record and process reservations made by phone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

 

• Accept wait list reservations

接受等待名单预订

• Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

• Manage “no show” reservations by investigation and recording of same 

调查和记录未按预订抵店的预订情况

• Record special billing arrangements for groups and conventions

对团队和会议的特别账单安排进行记录

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系所有要求信用审批的预订事宜

• Maintain knowledge of special rates/ offers/ promotions

掌握关于特价，优惠，促销活动的信息

• Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

• Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告（如给旅行代理和商业机构报告等）

• Prepare reservation sales reports

准备预订销售报告

• Works with superior on manpower planning and management needs

和上级一起进行人力规划和管理需求。

• Works with superior in the preparation and management of the Department’s budget

和上级领导一起编制和管理部门预算。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.