Housekeeping Supervisor (Floor/PA) 客房部主管（楼层/公区）

Hotel Brand: Vignette Collection
Location: China, Shanghai

Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135

Job number: 120096

• Supervise the implementation of housekeeping standards and procedures in relation to:
• 监督客房部各项标准和工作程序的执行：
• Bedroom service
• 臥室服务
• Bathroom service
• 卫生间服务
• Valet service
• 洗衣服务
• Cleaning service
• 清洁服务
• Linen maintenance
• 布草维护
• Recommend changes to these standards and training needs on an ongoing basis
• 就这些标准和培训需求提供持续性的改进建议
• Maintain a current and thorough knowledge of all housekeeping systems
• 对客房部所有系统有最新和完整的知识
• Open and close the shift and ensure effective shift hand over
• 负责管理接班和交班工作，以确保交接班过程的有效进行
• Distribution and collection of keys
• 分发和收集钥匙
• Management of all incoming and outgoing calls
• 管理所有的呼入和呼出电话
• Solve employee grievances
• 解决员工受到的不公正待遇问题
• Perform Room allocations
• 分配客房
• Perform Room inspections
• 检查客房
• Prioritise arrival rooms
• 排列抵店客人客房的优先顺序
• Liaise with Front Office for guest and hotel requirements 
• 配合前厅部满足酒店和客人的要求
• Ensure guest valet is processed and delivered in a timely manner
• 确保及时为客人提供洗衣服务并送还
• Coordinate special projects (e.g., site rooms, vermin control, window and carpet cleaning, room inventories)
• 协调特别项目（如参观客房，除虫，窗户和地毯的清洁，客房供应量）
• Manage all special requests made by guests
• 处理客人所有的特殊要求
• Ensure consistency within the department
• 确保部门内工作的一致性
• Management of lost property for the hotel
• 管理酒店的遗失财物
• Ensure you have complete knowledge of room types, layouts and facilities
• 确保具有客房类型，设计和设施的全面知识
• Manage storage areas
• 管理仓库
• Maintain adequate stock levels
• 保存充足的用品存货
• Complete stock takes as required
• 按要求完成库存盘点工作
• Maintain stock levels
• 维持存货水平
• Conduct shift briefings to ensure hotel activities and operational requirements are known
• 进行交接班说明，确保员工了解酒店的工作和运营需求
• Work with Superior and Human Resources on manpower planning and management needs
• 与上级和人力资源部一起进行人力规划和管理需求
• Work with Superior Director of Finance in the preparation and management of the Department’s budget
• 与上级和财务总监一起编制和管理部门预算

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. 

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.