Reservations Supervisor 预订主管

Hotel Brand: Vignette Collection
Location: China, Shanghai

Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135

Job number: 120173

• In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 
• 在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
• Promote the Hotel’s (and ICHG generally) products and services
• 推銷酒店（以及整个洲际酒店集团）的产品和服务
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
• 充分了解所在地区的洲际酒店集团成员的产品和服务
• Develop and maintain a regular pattern of sales calls
• 发展和保持定期进行销售拜访的模式
• Prepare and execute action plans which increase reservation sales and associated business
• 准备和执行增加预订销售和相关业务的工作计划
• Record and process reservations made by phone/fax/email
• 记录和处理通过电话，传真，电子邮件进行的预订
• Accept wait list reservations
• 接受等待名单预订
• Process amendments to reservations such as extensions, early departures, etc
• 修改延期和提前离店等特殊情况的预订记录
• Manage “no show” reservations by investigation and recording of same 
• 调查和记录未按预订抵店的预订情况
• Record special billing arrangements for groups and conventions
• 对团队和会议的特别账单安排进行记录
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• 与前厅部经理或财务经理联系所有要求信用审批的预订事宜
• Maintain knowledge of special rates/ offers/ promotions
• 掌握关于特价，优惠，促销活动的信息
• Monitor reservation levels and inform Managers of current and future occupancy rates
• 监测预订情况，并向经理通报目前和将来的入住率
• Prepare reports as requested (eg to travel agents, business houses etc)
• 按照要求准备报告（如给旅行代理和商业机构报告等）
• Prepare reservation sales reports
• 准备预订销售报告
• Works with superior on manpower planning and management needs
• 和上级一起进行人力规划和管理需求。
• Works with superior in the preparation and management of the Department’s budget
• 和上级领导一起编制和管理部门预算。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. 

Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.